Sales Floor Lead (Walker, LA)

Goodwill Industries Of Southeastern Louisiana•Walker, LA

1d•Onsite

About The Position

The Sales Floor Lead assists with day-to-day store operations and sales performance to meet or exceed budget while following company standards, policies, and procedures. When assigned by the Store Manager or Sales Floor Manager, the Sales Floor Lead performs supervisory duties and may act in a supervisory capacity during scheduled work hours. The role also supports production goals, staff training, expense control, merchandise handling, and the daily administrative and operational needs of the store. The position involves customer transactions, maintaining and stocking the sales floor, ensuring an attractive and safe store environment, and helping train, mentor, and supervise employees and community service workers. Work takes place in conditioned indoor temperatures, with occasional exposure to outdoor temperatures and weather. An alternate schedule may include assignment to an attended donation center without prior notice.

Requirements

High school diploma or GED and six months of supervisory experience, or a minimum of 90 days in the service industry.
Ability to read, write, and communicate clearly in English.
Must successfully complete Retail training.
Ability to interact professionally and productively with a diverse array of people.
Ability to market Goodwill and explain its mission to the general public.
Ability to establish and maintain effective working relationships with store and production personnel and motivate them to perform well.
Ability to work a flexible schedule on short notice, including nights and weekends, and occasionally long hours.
Ability to perform repetitive hand movements when buttoning, sorting, hanging, and zipping garments.
Ability to stand and walk for prolonged periods and frequently bend, stoop, and stretch.
Ability to function in a fast-paced work environment with occasional periods of high volume.

Nice To Haves

Prior work experience in the service industry is preferred.

Responsibilities

Assist with daily store operations and sales performance to meet or exceed budget while complying with company standards, policies, and procedures.
Perform supervisor duties when assigned by the Store Manager or Sales Floor Manager and act in a supervisory capacity during scheduled work hours.
Use the cash register to complete sales and accept payment; authorize merchandise voids, returns, exchanges, and credits.
Ensure proper rotation of store merchandise and adequately stock the sales floor.
Promote a positive public image of Goodwill through a clean store, attractive displays, and presentable, personable personnel.
Maintain safe and appropriate conditions in shopping areas and keep the store clean and free of hazards, including vacuuming, mopping, dusting, and cleaning bathrooms.
Follow personnel and safety policies and procedures and ensure Sales Floor Associates comply with them.
Perform the duties of Sales Floor Associates as needed.
Attend regularly scheduled shifts assigned by the manager.
Ensure the daily floor check is completed and monthly safety self-inspections are conducted.
Ensure new hires receive orientation using the appropriate manual within their first week and document that training occurred.
Assist the Store Manager in controlling the monthly and annual expense-to-revenue ratio.
Assist with training and mentoring Sales Floor Associates and court-appointed community service workers as assigned.
Assist with supervising and disciplining Sales Associates and recommend their discharge to the Store Manager or Sales Floor Manager.
Monitor and assist with receiving, pricing, and displaying merchandise.
Record and balance cash register receipts, make bank deposits, and record store transactions.
Assist with preparing personnel and payroll records in a timely manner.
Complete other paperwork required for day-to-day store operations accurately.
Assist the Store Manager or Production Manager in achieving or exceeding monthly and annual production goals and help implement a contingency plan when goals are not being met.
Perform other job-related duties requested by management.