Sales Floor Lead (Gonzales, LA)

Goodwill Industries Of Southeastern Louisiana•Gonzales, LA

About The Position

The Sales Floor Lead assists with day-to-day store operations and sales performance to meet or exceed budget while complying with company standards, policies, and procedures. When assigned by the Store Manager or Sales Floor Manager, the Sales Floor Lead performs supervisory duties and may act in a supervisory capacity during scheduled work hours. The role supports merchandise handling and presentation, customer service, store cleanliness and safety, employee training, and administrative tasks. Work may include an alternate schedule at an attended donation center without prior notice.

Requirements

High school diploma or GED and six months of supervisory experience, or a minimum of 90 days in the service industry.
Ability to read, write, and communicate clearly in English.
Must successfully complete Retail training.
Ability to interact professionally and productively with a diverse array of people.
Ability to market Goodwill and explain its mission to the general public.
Ability to establish and maintain effective working relationships with store and production personnel and motivate them to perform well.
Ability to work a flexible schedule on short notice, including nights and weekends, and occasionally long hours.
Ability to perform repetitive hand movements when buttoning, sorting, hanging, and zipping garments.
Ability to stand and walk for prolonged periods and frequently bend, stoop, and stretch.
Ability to function in a fast-paced work environment, including occasional high-volume periods.

Nice To Haves

Prior work experience in the service industry is preferred.

Responsibilities

Use the cash register to process sales and payments and authorize merchandise voids, returns, exchanges, and credits.
Ensure proper rotation of store merchandise and adequately stock the sales floor.
Model professional performance and help create a positive public image through a clean store, attractive displays, and presentable, personable personnel.
Maintain safe and appropriate shopping areas and keep the store clean and free of hazards, including vacuuming, mopping, dusting, and cleaning bathrooms.
Observe personnel and safety policies and procedures and ensure Sales Floor Associates comply with them.
Perform the duties of Sales Floor Associates as needed.
Attend regularly scheduled shifts assigned by the manager.
Ensure the daily floor check is completed and monthly safety self-inspections are conducted.
Ensure new hires receive orientation using the appropriate manual within their first week, and document the training.
Assist the Store Manager in controlling the monthly and annual expense-to-revenue ratio.
Assist with training and mentoring Sales Floor Associates and court-appointed community service workers as assigned.
Assist with supervising and disciplining Sales Associates and recommend discharges to the Store Manager or Sales Floor Manager.
Monitor and assist with receiving, pricing, and displaying merchandise.
Record and balance cash-register receipts, make bank deposits, and record store transactions.
Assist with preparing personnel and payroll records on time and complete required operational paperwork accurately.
Assist the Store Manager or Production Manager in achieving or exceeding monthly and annual production goals and implementing contingency plans when goals are not being met.
Perform other job-related duties requested by management.