Sales Floor Lead (Hammond, LA)

Goodwill Industries Of Southeastern Louisiana•Hammond, LA

1d•Onsite

About The Position

The Sales Floor Lead assists with day-to-day store operations and sales performance to meet or exceed budget while following company standards, policies, and procedures. When assigned by the Store Manager or Sales Floor Manager, the Lead performs supervisory duties and may act in a supervisory capacity during scheduled work hours. The role also supports production goals, staff training, merchandise handling, store records, and a clean, safe, customer-friendly store environment. The position involves frequent physical exertion and movement in conditioned indoor temperatures, with occasional exposure to outdoor temperatures and weather. An alternate work schedule may include working at an attended donation center without prior notice. The schedule may be flexible on short notice, including nights and weekends, and may occasionally involve long hours.

Requirements

High school diploma or GED.
Six months of supervisory experience or a minimum of 90 days in the service industry.
Ability to read, write, and communicate clearly in English.
Ability to interact professionally and productively with a diverse array of people.
Ability to market Goodwill and explain its mission to the general public.
Ability to establish and maintain effective working relationships with store and production personnel and motivate them to perform well.
Ability to work a flexible schedule on short notice, including nights and weekends, and occasionally long hours.
Ability to perform repetitive hand movements when buttoning, sorting, hanging, and zipping garments.
Ability to stand and walk for prolonged periods and frequently bend, stoop, and stretch.
Ability to work in a fast-paced environment with occasional periods of high volume.
Ability to successfully complete Retail training.

Nice To Haves

Prior work experience in the service industry.

Responsibilities

Assist with store operations and sales performance to meet or exceed budget while complying with company standards, policies, and procedures.
Perform supervisory duties when assigned by the Store Manager or Sales Floor Manager.
Use the cash register to complete sales and accept payments; authorize merchandise voids, returns, exchanges, and credits.
Ensure proper rotation of store merchandise and adequate stocking of the sales floor.
Promote a positive public image of Goodwill through a clean store, attractive displays, and presentable, personable personnel.
Maintain safe and appropriate conditions in shopping areas and keep the store clean and hazard-free, including vacuuming, mopping, dusting, and cleaning bathrooms.
Follow personnel and safety policies and procedures and ensure Sales Floor Associates comply with them.
Perform the duties of Sales Floor Associates.
Attend regularly scheduled shifts assigned by the manager.
Ensure daily floor checks are completed and monthly safety self-inspections are conducted.
Ensure new hires are oriented using the appropriate manual within their first week and document that training occurred.
Assist the Store Manager with controlling the expense-to-revenue ratio monthly and annually.
Assist with training and mentoring Sales Floor Associates and court-appointed community service workers as assigned.
Assist with supervising and disciplining sales associates and recommend their discharge to the Store Manager or Sales Floor Manager.
Monitor and assist with receiving, pricing, and displaying store merchandise.
Record and balance cash register receipts, make bank deposits, and record store transactions.
Assist with preparing personnel and payroll records in a timely manner.
Complete other paperwork required for day-to-day store operations accurately.
Assist the Store Manager or Production Manager in achieving or exceeding monthly and annual production goals and help implement contingency plans if goals are not met.
Perform other job-related duties as requested by management.