Sales Floor Lead (Luling, LA)
About The Position
The Sales Floor Lead assists with day-to-day store operations and sales performance to meet or exceed budget while following company standards, policies, and procedures. When assigned by the Store Manager or Sales Floor Manager, the Lead performs supervisory duties and may act in a supervisory capacity during scheduled work hours. The role supports merchandise handling, customer transactions, store safety and cleanliness, employee training, and administrative operations. The work is performed in conditioned indoor temperatures, with occasional exposure to outdoor temperatures and weather. An alternate work schedule may include working at an attended donation center without prior notice.
Requirements
- High school diploma or GED and six months of supervisory experience, or a minimum of 90 days in the service industry.
- Ability to read, write, and communicate clearly in English.
- Must successfully complete Retail training.
- Ability to interact professionally and productively with a diverse array of people.
- Ability to market Goodwill and explain its mission to the general public.
- Ability to establish and maintain effective working relationships with store and production personnel and motivate them to perform well.
- Ability to work a flexible schedule on short notice, including nights and weekends, and occasionally long hours.
- Ability to perform repetitive hand movements when buttoning, sorting, hanging, and zipping garments.
- Ability to stand for prolonged periods, walk, and frequently bend, stoop, and stretch.
- Ability to function in a fast-paced work environment with occasional periods of high volume.
Nice To Haves
- Prior work experience in the service industry.
Responsibilities
- Operate the cash register to complete sales and accept payments; authorize merchandise voids, returns, exchanges, and credits.
- Ensure proper rotation of store merchandise and adequate stocking of the sales floor.
- Model professional performance for employees and trainees, and help create a positive public image through a clean store, attractive displays, and presentable, personable personnel.
- Maintain safe and appropriate shopping-area conditions and keep the store clean and hazard-free, including vacuuming, mopping, dusting, and cleaning bathrooms.
- Follow personnel and safety policies and procedures and ensure Sales Floor Associates comply with them.
- Perform the duties of Sales Floor Associates as needed.
- Attend regularly scheduled shifts assigned by the manager.
- Ensure the daily floor check is completed and monthly safety self-inspections are conducted.
- Ensure new hires receive appropriate orientation using the applicable manual within their first week, and document that training occurred.
- Assist the Store Manager in controlling the expense-to-revenue ratio monthly and annually.
- Assist with training and mentoring Sales Floor Associates and court-appointed community service workers, as assigned by the Store Manager or Sales Floor Manager.
- Assist with supervising and disciplining sales associates and recommend discharge to the Store Manager or Sales Floor Manager.
- Monitor and assist with receiving, pricing, and displaying merchandise.
- Record and balance cash register receipts, make bank deposits, and record store transactions.
- Assist with preparing personnel and payroll records in a timely manner.
- Accurately complete other paperwork needed for day-to-day store operations.
- Assist the Store Manager or Production Manager in achieving or exceeding monthly and annual production goals and implementing a contingency plan when goals are not being met.
- Perform other job-related duties requested by management.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
