Sales Floor Lead (Slidell, LA)

Goodwill Industries Of Southeastern Louisiana • Slidell, LA

1d • Onsite

About The Position

The Sales Floor Lead assists with day-to-day store operations and sales performance to meet or exceed budget while following company standards, policies, and procedures. When assigned by the Store Manager or Sales Floor Manager, the Lead performs supervisory duties and may act in a supervisory capacity during scheduled work hours. The role supports merchandise handling, customer transactions, store cleanliness and safety, employee training, and administrative tasks. The Lead may also be assigned to work at an attended donation center on an alternate schedule.

Requirements

• High school diploma or GED.
• At least six months of supervisory experience or a minimum of 90 days in the service industry.
• Ability to read, write, and communicate clearly in English.
• Ability to work a flexible schedule on short notice, including nights and weekends, and occasionally long hours.
• Ability to perform repetitive hand movements when buttoning, sorting, hanging, and zipping garments.
• Ability to stand for prolonged periods, walk, and frequently bend, stoop, and stretch.
• Ability to function in a fast-paced work environment with occasional periods of high volume.
• Must successfully complete Retail training.

Nice To Haves

• Prior work experience in the service industry is preferred.

Responsibilities

• Operate the cash register, accept payments, and authorize merchandise voids, returns, exchanges, and credits.
• Ensure proper rotation of store merchandise and adequate stocking of the sales floor.
• Model professional performance and help create a positive public image through a clean store, attractive displays, and presentable, personable personnel.
• Maintain safe and appropriate shopping-area conditions; keep the store clean and hazard-free, including vacuuming, mopping, dusting, and cleaning bathrooms.
• Observe personnel and safety policies and procedures and ensure Sales Floor Associates comply with them.
• Perform the duties of Sales Floor Associates as needed.
• Attend regularly scheduled shifts assigned by the manager.
• Ensure the daily floor check is completed and monthly safety self-inspections are conducted.
• Ensure new hires are oriented using the appropriate manual within their first week and document the training.
• Assist the Store Manager with controlling the monthly and annual expense-to-revenue ratio.
• Assist with training and mentoring Sales Floor Associates and court-appointed community service workers as assigned.
• Assist with supervising and disciplining sales associates and recommend discharges to the Store Manager or Sales Floor Manager.
• Monitor and assist with receiving, pricing, and displaying merchandise.
• Record and balance cash register receipts, make bank deposits, and record store transactions.
• Assist with preparing personnel and payroll records in a timely manner.
• Complete other paperwork required for day-to-day store operations accurately.
• Assist the Store Manager or Production Manager in achieving or exceeding monthly and annual production goals and help implement contingency plans when goals are not being met.
• Interact professionally and productively with a diverse range of people; market Goodwill and explain its mission to the public.
• Establish and maintain effective working relationships among store and production personnel and motivate them to perform well.
• Perform other job-related duties as requested by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED