Sales Floor Dept Supervisor - Appliances-Cabinets-Millwork
About The Position
The Sales Floor Department Supervisor leads and enables a team of associates to deliver a strong customer experience. The role includes coaching and training associates, delegating and following up on daily tasks, managing performance, and ensuring adequate department coverage. Supervisors support customer-facing sales and service, as well as non-customer-facing work such as down stocking, inventory management, and area recovery. The role also supports store safety by conducting safety walks, reporting hazards, monitoring power-equipment use, and coaching associates on safe behaviors and lifting techniques. The supervisor works with store leaders to identify and communicate practices that support sales and service objectives, and may supervise associates in other departments as needed. They communicate concerns, issues, praise, and morale to management. Occasional duties may include opening or closing the store or serving as manager-on-duty. Regular travel is not required, although occasional travel to meetings, trainings, or neighboring stores may be needed.
Requirements
- High school diploma or equivalent and 3 years of retail experience, or 5 years of retail experience.
- At least 1 year of customer service experience.
- Experience providing direction or supervision to teams, with or without direct-report responsibility.
- Experience supporting or participating in training, mentoring, and developing associates.
- Experience working cross-functionally.
- Experience using Microsoft Office Suite.
- Ability to obtain sales-related licensure or registration as required by law.
- Availability for morning, afternoon, and evening shifts any day of the week.
- Physical ability to perform job duties, including prolonged standing, sitting, and other necessary activities.
- Ability to lift at least 25 pounds without assistance; may need to lift more than 25 pounds with or without assistance.
- For the Pro Department Supervisor role, 1 year of experience supporting the unique needs of Pro customers.
Nice To Haves
- 3 years of retail customer service experience.
- For the Pro Department Supervisor role, 3 years of experience supporting the unique needs of Pro customers.
- Experience in a leadership role with direct-report responsibility.
- Experience in the home improvement retail sector.
- Experience in a fast-paced, dynamic retail environment.
- Experience in a key-carrying role with manager-on-duty responsibilities.
- Experience using store computer systems, including Project Tool, Genesis, Sterling, M2O, or Thin Client.
Responsibilities
- Lead and enable associates to deliver the best possible customer experience.
- Coach and train associates, delegate tasks, follow up on daily work, manage performance, and maintain adequate department coverage.
- Support customer-facing activities, including greeting customers, clarifying needs, identifying solutions, and closing sales.
- Support down stocking, inventory management, area recovery, and merchandising decisions.
- Promote store safety by conducting safety walks, reporting hazards, monitoring power-equipment use, and coaching safe behaviors and lifting techniques.
- Work with store leaders to identify approaches and behaviors that meet sales and service objectives, and communicate best practices to the team.
- Supervise associates in other departments as needed to meet store demands.
- Communicate concerns, issues, praise, and morale to management.
- Occasionally open or close the store or serve as manager-on-duty.
- Travel occasionally to meetings, trainings, or neighboring stores when needed.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
