Sales Floor Dept Supervisor - Appliances-Cabinets-Millwork

Lowe's Companies, Inc.•Metairie, LA

About The Position

The Sales Floor Department Supervisor leads and enables a team of associates to deliver a strong customer experience. The role involves coaching and training associates, delegating and following up on daily tasks, managing performance, and ensuring adequate department coverage. The supervisor supports both customer-facing work—including greeting customers, understanding their needs, identifying solutions, and closing sales—and non-customer-facing work such as down stocking, inventory management, and area recovery. The position also promotes store safety by conducting safety walks, reporting hazards, and reinforcing safe equipment use and lifting practices. The supervisor works with leaders to identify effective approaches to sales and service goals, then communicates those practices to the team to encourage customer-focused behavior and goal attainment. The role may require supervising associates in other departments and calls for broad product knowledge and the ability to engage associates and customers across departments. The supervisor communicates concerns, issues, praise, and morale updates to management. The position may occasionally involve opening or closing the store or serving as manager-on-duty. Regular travel is not required, though occasional travel to meetings, training, or neighboring stores may be needed.

Requirements

High school diploma or equivalent and 3 years of retail experience, or 5 years of retail experience.
At least 1 year of customer service experience.
Experience providing direction or supervision to teams, with or without direct report responsibility.
Experience supporting or participating in training, mentoring, and developing associates.
Experience working cross-functionally.
Experience using Microsoft Office Suite.
Ability to obtain sales-related licensure or registration as required by law.
Availability for morning, afternoon, and evening shifts any day of the week.
Physical ability to perform tasks involving prolonged standing, sitting, and other activities needed for the job.
Ability to lift at least 25 pounds without assistance; may lift more than 25 pounds with or without assistance.
For Pro Department Supervisor roles, at least 1 year of experience supporting the unique needs of Pro customers.

Nice To Haves

3 years of retail customer service experience.
For Pro Department Supervisor roles, 3 years of experience supporting the unique needs of Pro customers.
Experience in a leadership role with direct report responsibility.
Experience in the home improvement retail sector.
Experience in a fast-paced, dynamic retail environment.
Experience in a key-carrying role with manager-on-duty responsibilities.
Experience using store computer systems such as Project Tool, Genesis, Sterling, M2O, or Thin Client.

Responsibilities

Lead and enable associates to deliver a strong customer experience.
Coach and train associates, delegate tasks, follow up on daily work, manage performance, and ensure adequate department coverage.
Support customer-facing activities, including greeting customers, clarifying needs, identifying solutions, and closing sales.
Support down stocking, inventory management, area recovery, and merchandising decisions.
Promote store safety by conducting safety walks, reporting hazards, monitoring power-equipment use, and coaching associates on safe behavior and lifting techniques.
Work with leaders to identify effective approaches to sales and service objectives and communicate best practices to the team.
Supervise associates in other departments as needed to meet store demands.
Communicate concerns, issues, praise, and team morale to management.
May occasionally open or close the store or serve as manager-on-duty.
May travel occasionally to meetings, training, or neighboring stores.