Sales Floor Dept Supervisor - Appliances-Cabinets-Millwork

Lowe's Companies, Inc. • Harrisonburg, VA

6d • $21 - $22 • Onsite

About The Position

The Sales Floor Department Supervisor leads and enables a team of associates to deliver a strong customer experience. The role includes coaching and training associates, delegating and following up on daily tasks, managing performance, and ensuring adequate department coverage. The supervisor supports customer-facing activities such as greeting customers, clarifying needs, identifying solutions, and closing sales, as well as non-customer-facing work such as down stocking, inventory management, and area recovery. The position also promotes store safety by conducting safety walks, reporting hazards, and reinforcing safety procedures and lifting techniques.

The supervisor works with leaders to identify approaches that support sales and service objectives, then communicates best practices to the team to encourage customer-focused behavior and goal attainment. The role may require supervising associates in other departments, communicating concerns and updates to management, and occasionally opening or closing the store or serving as manager-on-duty. Regular travel is not required, though occasional travel to meetings, trainings, or neighboring stores may be needed.

Requirements

• High school diploma or equivalent and 3 years of retail experience, or 5 years of retail experience.
• 1 year of customer service experience.
• 1 year of experience supporting the unique needs of Pro customers for the Pro Department Supervisor role.
• Experience providing direction or supervision to teams, with or without direct-report responsibility.
• Experience supporting or participating in training, mentoring, and developing associates.
• Cross-functional work experience.
• Experience using Microsoft Office Suite.
• Ability to obtain sales-related licensure or registration as required by law.
• Availability for morning, afternoon, and evening shifts any day of the week.
• Ability to perform tasks involving prolonged standing, sitting, and other activities necessary for the job.
• Ability to lift at least 25 pounds without assistance; may need to lift more than 25 pounds with or without assistance.

Nice To Haves

• 3 years of retail customer service experience.
• 3 years of experience supporting the unique needs of Pro customers for the Pro Department Supervisor role.
• Experience in a leadership role with direct-report responsibility.
• Experience in the home improvement retail sector.
• Experience in a fast-paced, dynamic retail environment.
• Experience in a key-carrying role with manager-on-duty responsibilities.
• Experience using store computer systems, including Project Tool, Genesis, Sterling, M2O, or Thin Client.

Responsibilities

• Lead, coach, train, and develop associates to deliver a strong customer experience.
• Delegate tasks, follow up on daily work, manage performance, and ensure adequate department coverage.
• Support customer-facing activities, including greeting customers, clarifying needs, identifying solutions, and closing sales.
• Support down stocking, inventory management, area recovery, and merchandising decisions.
• Promote store safety by conducting safety walks, reporting hazards, monitoring power equipment use, and coaching safe behaviors and lifting techniques.
• Work with leaders to identify and communicate practices that support sales and service objectives.
• Supervise associates in other departments as needed and use broad product knowledge to assist associates and customers across departments.
• Keep management informed about concerns, issues, positive feedback, and team morale.
• Occasionally open or close the store or serve as manager-on-duty.

Benefits

• Health, dental, and vision insurance.
• Life and disability insurance.
• Paid time off, including vacation, holidays, sick time, and volunteer time, based on role, tenure, and locality.
• Flexible spending and health savings accounts.
• 401(k) retirement account with company match.
• Employee Assistance Program with concierge, work/life services, and no-cost counseling.
• Education support programs, including tuition assistance and trade skills scholarships.
• Business Travel Accident insurance.
• Maternity and parental leave.
• Adoption assistance.
• Associate discount and broad discount platform.
• Other discretionary benefits based on eligibility, including annual bonuses, employee stock purchase plan and/or deferred compensation plan enrollment, and grant awards.
• Learning and development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED