Sales Floor Dept Supervisor - Appliances-Cabinets-Millwork

Lowe's Home Centers•Erie, PA

11d

About The Position

The Sales Floor Department Supervisor leads and enables a team of associates to deliver a strong customer experience. The role includes coaching and training associates, delegating and following up on daily tasks, managing performance, and ensuring adequate department coverage. The supervisor supports customer-facing sales and service, as well as down stocking, inventory management, area recovery, merchandising input, and store safety. They coach associates on safe use of power equipment and lifting techniques, communicate effective sales and service practices, and keep management informed of concerns, issues, praise, and morale. The supervisor may oversee associates in other departments, and may occasionally open or close the store or serve as manager on duty. Regular travel is not required, though occasional travel may be needed for meetings, training, or support of neighboring stores or outlets.

Requirements

High school diploma or equivalent and 3 years of retail experience, or 5 years of retail experience.
1 year of customer service experience.
1 year of experience supporting the unique needs of Pro customers for the Pro Department Supervisor role.
Experience providing direction or supervision to teams, with or without direct-report responsibility.
Experience supporting or participating in training, mentoring, and developing associates.
Experience working cross-functionally.
Experience using Microsoft Office Suite.
Ability to obtain sales-related licensure or registration as required by law.
Availability for morning, afternoon, and evening shifts any day of the week.
Ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.
Ability to lift 25 pounds without assistance; may need to lift more than 25 pounds with or without assistance.

Nice To Haves

3 years of retail customer service experience.
3 years of experience supporting the unique needs of Pro customers for the Pro Department Supervisor role.
Experience in a leadership role with direct-report responsibility.
Experience in the home improvement retail sector.
Experience in a fast-paced, dynamic retail environment.
Experience in a key-carrying role with manager-on-duty responsibilities.
Experience using store computer systems, including Project Tool, Genesis, Sterling, M2O, and Thin Client.

Responsibilities

Lead and enable associates to deliver the best possible customer experience.
Coach, train, and develop associates; delegate and follow up on daily tasks; manage performance; and ensure adequate department coverage.
Support customer-facing activities, including greeting customers, clarifying needs, identifying solutions, and closing sales.
Support down stocking, inventory management, area recovery, and merchandising decisions.
Monitor store power-equipment use and coach employees on safe behaviors and lifting techniques.
Conduct safety walks, report hazards, and follow safety and lifting directions.
Work with leaders to identify and communicate effective approaches and behaviors for meeting sales and service objectives.
Supervise associates in other departments as needed to meet store demands.
Communicate concerns, issues, praise, and morale to management.
Occasionally open or close the store or serve as manager on duty.
Travel occasionally to meetings, trainings, or neighboring stores or outlets when needed.