Sales Floor Dept Supervisor - Paint

Lowe's Home Centers•Willoughby, OH

About The Position

The Sales Floor Department Supervisor leads and enables a team of associates to deliver a strong customer experience. The role involves coaching and training associates, delegating and following up on daily tasks, managing performance, and ensuring adequate department coverage. The supervisor helps associates provide customer service and supports store operations such as down stocking, inventory management, area recovery, and merchandising decisions. The supervisor oversees customer-facing activities, including greeting customers, clarifying their needs, identifying solutions, and closing sales. The role also supports store safety by monitoring power-equipment use, coaching safe behaviors and lifting techniques, conducting safety walks, and reporting hazards. The supervisor works with leaders to identify effective sales and service practices and communicates them to the team. They may supervise associates in other departments as needed, communicate concerns and updates to management, and occasionally open or close the store or serve as manager-on-duty. Regular travel is not required, but occasional travel may be needed for meetings, training, or support of neighboring stores or outlets. This is an hourly full-time role, generally scheduled for 39 to 40 hours per week, with additional hours potentially required based on store needs. Morning, afternoon, and evening availability is required any day of the week.

Requirements

High school diploma or equivalent and 3 years of retail experience, or 5 years of retail experience.
1 year of customer service experience.
1 year of experience supporting the unique needs of Pro customers for the Pro Department Supervisor role.
Experience providing direction or supervision to teams, with or without direct-report responsibility.
Experience supporting or participating in training, mentoring, and developing associates.
Experience working cross-functionally.
Experience using Microsoft Office Suite.
Ability to obtain sales-related licensure or registration as required by law.
Ability to work mornings, afternoons, and evenings any day of the week.
Physical ability to perform job tasks that may require prolonged standing, sitting, and other activities.
Ability to lift 25 pounds without assistance; may need to lift more than 25 pounds with or without assistance.

Nice To Haves

3 years of retail customer service experience.
3 years of experience supporting the unique needs of Pro customers for the Pro Department Supervisor role.
Experience in a leadership role with direct-report responsibility.
Experience in the home improvement retail sector.
Experience in a fast-paced, dynamic retail environment.
Experience in a key-carrying role with manager-on-duty responsibilities.
Experience using store computer systems, including Project Tool, Genesis, Sterling, M2O, or Thin Client.

Responsibilities

Lead and enable associates to deliver the best possible customer experience.
Coach and train associates; delegate and follow up on daily tasks; manage performance; and ensure adequate department coverage.
Support customer-facing activities, including greeting customers, clarifying needs, identifying solutions, and closing sales.
Support non-customer-facing activities such as down stocking, inventory management, area recovery, and merchandising decisions.
Monitor store power-equipment use and coach employees on safe behaviors and lifting techniques.
Conduct safety walks, report hazards, and communicate safety and lifting directions.
Work with leaders to identify sales and service approaches and communicate best practices to the team.
Supervise associates in other departments as needed to meet store demands.
Communicate concerns, issues, praise, and morale updates to management.
Occasionally open or close the store or serve as manager-on-duty.
Travel occasionally to meetings, trainings, or to support neighboring stores or outlets, as needed.