Sales Floor Dept Supervisor - Paint

Lowe's Home Centers•Euless, TX

About The Position

The Sales Floor Department Supervisor leads and enables a team of associates to deliver a strong customer experience. The role includes coaching and training associates, delegating and following up on daily tasks, managing performance, and ensuring adequate department coverage. The supervisor supports customer-facing sales and service, as well as down stocking, inventory management, area recovery, and store safety. They work with leaders to identify ways to meet sales and service objectives and communicate effective practices to the team. The supervisor may also oversee associates in other departments, occasionally open or close the store, or serve as manager on duty. Regular travel is not required, though occasional travel to meetings, trainings, or neighboring stores may be needed. Lowe’s associates provide quality customer service while keeping the store clean, safe, and stocked. The company serves approximately 16 million customer transactions weekly and reports fiscal year 2025 sales of more than $86 billion. Lowe’s employs approximately 300,000 associates and operates more than 1,700 home improvement stores, 530 branches, and 130 distribution centers. Its community programs focus on safe and affordable housing, community spaces, skilled trades, and disaster relief. Lowe’s is an equal opportunity employer.

Requirements

High school diploma or equivalent and 3 years of retail experience, or 5 years of retail experience.
1 year of customer service experience.
1 year of experience supporting the unique needs of Pro customers, for Pro Department Supervisor roles.
Experience providing direction or supervision to teams, with or without direct-report responsibility.
Experience supporting or participating in training, mentoring, and developing associates.
Experience working cross-functionally.
Experience using Microsoft Office Suite.
Ability to obtain sales-related licensure or registration as required by law.
Availability for morning, afternoon, and evening shifts any day of the week.
Physical ability to perform tasks that may involve prolonged standing, sitting, and other activities necessary for the job.
Ability to lift at least 25 pounds without assistance; may lift more than 25 pounds with or without assistance.

Nice To Haves

3 years of retail customer service experience.
3 years of experience supporting the unique needs of Pro customers, for Pro Department Supervisor roles.
Experience in a leadership role with direct-report responsibility.
Experience in the home improvement retail sector.
Experience in a fast-paced, dynamic retail environment.
Experience in a key-carrying role with manager-on-duty responsibilities.
Experience using store computer systems, including Project Tool, Genesis, Sterling, M2O, or Thin Client.

Responsibilities

Lead and enable associates to deliver the best possible customer experience.
Coach and train associates, delegate work, follow up on daily tasks, manage performance, and ensure adequate department coverage.
Support customers by greeting them, clarifying needs, identifying solutions, and closing sales.
Assist with down stocking, inventory management, and area recovery, and provide input into merchandising decisions.
Monitor store power-equipment use and coach employees on safe behaviors and lifting techniques.
Conduct safety walks, report hazards, and understand and communicate safety and lifting directions.
Work with leaders to identify approaches and behaviors that meet sales and service objectives, then communicate best practices to the team.
Supervise associates in other departments as needed to meet store demands.
Communicate concerns, issues, praise, and morale to management.
Occasionally open or close the store or serve as manager on duty.
Travel occasionally to meetings, trainings, or neighboring stores to provide support.