Sales Floor Dept Supervisor - Paint

Lowe's Companies, Inc.•Euless, TX

6d•Onsite

About The Position

The Sales Floor Department Supervisor leads and enables a team of associates to deliver a strong customer experience. The role includes coaching and training associates, delegating and following up on daily tasks, managing performance, and ensuring adequate department coverage. Responsibilities span customer-facing work such as greeting customers, clarifying needs, identifying solutions, and closing sales; non-customer-facing work such as down stocking, inventory management, and area recovery; and store safety, including safety walks, hazard reporting, and reinforcing safety and lifting directions. The supervisor works with leaders to identify approaches and behaviors that support sales and service objectives, then communicates best practices to encourage customer-focused behavior and goal attainment. They may supervise associates in other departments as needed, requiring broad product knowledge and the ability to engage associates and customers across departments. The role also requires communicating concerns, issues, praise, and morale upward to management. The supervisor may occasionally open or close the store or serve as manager-on-duty. Regular travel is not required, though occasional travel to meetings, trainings, or neighboring stores may be needed.

Requirements

High school diploma or equivalent and 3 years of retail experience, or 5 years of retail experience.
1 year of customer service experience.
1 year of experience supporting the unique needs of Pro customers (for Pro Department Supervisor).
Experience providing direction or supervision to teams, with or without direct-report responsibility.
Experience supporting or participating in training, mentoring, and developing associates.
Experience working cross-functionally.
Experience using Microsoft Office Suite.
Ability to obtain sales-related licensure or registration as may be required by law.
Availability for morning, afternoon, and evening shifts any day of the week.
Ability to perform tasks involving prolonged standing, sitting, and other activities necessary to perform the job duties.
Ability to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance.

Nice To Haves

3 years of retail customer service experience.
3 years of experience supporting the unique needs of Pro customers (Pro Department Supervisor).
Experience in a leadership role with direct-report responsibility.
Experience in the home improvement retail sector.
Experience in a fast-paced, dynamic retail environment.
Experience in a key-carrying role with manager-on-duty responsibilities.
Experience using store computer systems, including Project Tool, Genesis, Sterling, M2O, Thin Client, or similar systems.

Responsibilities

Lead and enable associates to deliver the best possible customer experience.
Coach and train associates, delegate work, follow up on daily tasks, manage performance, and ensure adequate department coverage.
Support customer-facing activities, including greeting customers, clarifying needs, identifying solutions, and closing sales.
Support non-customer-facing activities, including down stocking, inventory management, and area recovery.
Maintain store safety by conducting safety walks, reporting hazards, and understanding and reinforcing safety and lifting directions.
Provide resources and tools to associates who are directly helping customers.
Assist with down stocking and area recovery and provide input into merchandising decisions.
Monitor store power-equipment use and coach employees on safe behaviors and lifting techniques.
Work with leaders to identify approaches and behaviors that meet sales and service objectives, and communicate best practices to the team.
Supervise associates in other departments as needed to meet store demands.
Communicate concerns, issues, praise, and morale to management.
Occasionally open or close the store or serve as manager-on-duty.
Travel occasionally to meetings, trainings, or neighboring stores when needed.