Sales Floor Dept Supervisor - Paint

Lowe's Home Centers•Murray, UT

About The Position

The Sales Floor Department Supervisor leads and enables a team of associates to provide a strong customer experience. The role includes coaching and training associates, delegating work, following up on daily tasks, managing performance, and ensuring adequate department coverage. The supervisor supports customer-facing activities such as greeting customers, clarifying needs, identifying solutions, and closing sales, as well as non-customer-facing work including down stocking, inventory management, and area recovery. The position also promotes store safety by conducting safety walks, reporting hazards, and reinforcing safe work and lifting practices. The supervisor works with leaders to identify approaches that support sales and service objectives and communicates effective practices to the team. They may supervise associates in other departments as needed, requiring broad product knowledge and the ability to engage associates and customers across departments. The role also involves communicating concerns, issues, praise, and morale to management. The supervisor may occasionally open or close the store or serve as manager-on-duty. Regular travel is not required, though occasional travel to meetings, trainings, or neighboring stores may be needed.

Requirements

High school diploma or equivalent and 3 years of retail experience, or 5 years of retail experience.
1 year of customer service experience.
1 year of experience supporting the unique needs of Pro customers (for Pro Department Supervisor).
Experience providing direction or supervision to teams, with or without direct-report responsibility.
Experience supporting or participating in training, mentoring, and developing associates.
Experience working cross-functionally.
Experience using Microsoft Office Suite.
Ability to obtain sales-related licensure or registration as required by law.
Availability for morning, afternoon, and evening shifts any day of the week.
Ability to perform tasks requiring prolonged standing, sitting, and other activities necessary for the job.
Ability to lift 25 pounds without assistance; may need to lift more than 25 pounds with or without assistance.

Nice To Haves

3 years of retail customer service experience.
3 years of experience supporting the unique needs of Pro customers (for Pro Department Supervisor).
Experience in a leadership role with direct-report responsibility.
Experience working in the home improvement retail sector.
Experience in a fast-paced, dynamic retail environment.
Experience in a key-carrying role with manager-on-duty responsibilities.
Experience using store computer systems, including Project Tool, Genesis, Sterling, M2O, and Thin Client.

Responsibilities

Lead and enable associates to deliver a strong customer experience.
Coach and train associates, delegate work, follow up on daily tasks, manage performance, and ensure adequate department coverage.
Support customer-facing activities, including greeting customers, clarifying needs, identifying solutions, and closing sales.
Support down stocking, inventory management, area recovery, and merchandising decisions.
Monitor store power-equipment use and coach employees on safe behaviors and lifting techniques.
Conduct safety walks, report hazards, and reinforce safety practices.
Work with leaders to identify approaches that meet sales and service objectives and communicate best practices to the team.
Supervise associates in other departments as needed to meet store demands.
Communicate concerns, issues, praise, and morale to management.
Occasionally open or close the store or serve as manager-on-duty.
Travel occasionally to meetings, trainings, or neighboring stores as needed.