Sales Floor Dept Supervisor - Paint
About The Position
The Sales Floor Department Supervisor leads and enables a team of associates to deliver a strong customer experience. The role includes coaching and training associates, delegating and following up on daily tasks, managing performance, and ensuring adequate department coverage. The supervisor supports customer-facing sales and service, non-customer-facing work such as down stocking, inventory management, and area recovery, and store safety through safety walks, hazard reporting, and reinforcing safety and lifting directions. The supervisor works with leaders to identify approaches and behaviors that support sales and service objectives, then communicates effective practices to the team to encourage customer-focused behavior and goal attainment. The role may involve supervising associates in other departments as store needs require, and communicating concerns, issues, recognition, and morale information to management. The supervisor may occasionally open or close the store or serve as manager-on-duty. Regular travel is not required, though occasional travel for meetings, training, or support of nearby stores or outlets may be needed.
Requirements
- High school diploma or equivalent and 3 years of retail experience, or 5 years of retail experience.
- At least 1 year of customer service experience.
- Experience providing direction or supervision to teams, with or without direct-report responsibility.
- Experience supporting or participating in training, mentoring, and developing associates.
- Experience working cross-functionally.
- Experience using Microsoft Office Suite.
- Ability to obtain sales-related licensure or registration if required by law.
- Availability for morning, afternoon, and evening shifts any day of the week.
- Ability to perform tasks requiring prolonged standing, sitting, and other activities necessary for the job.
- Ability to lift at least 25 pounds without assistance; may lift more than 25 pounds with or without assistance.
Nice To Haves
- 3 years of retail customer service experience.
- 3 years of experience supporting the unique needs of Pro customers (for Pro Department Supervisor).
- Experience in a leadership role with direct-report responsibility.
- Experience in the home improvement retail sector.
- Experience in a fast-paced, dynamic retail environment.
- Experience in a key-carrying role with manager-on-duty responsibilities.
- Experience using store computer systems, including Project Tool, Genesis, Sterling, M2O, or Thin Client.
Responsibilities
- Lead and enable associates to deliver a strong customer experience.
- Coach and train associates, delegate work, follow up on daily tasks, manage performance, and ensure adequate department coverage.
- Support customer-facing activities, including greeting customers, identifying their needs and solutions, and closing sales.
- Support down stocking, inventory management, area recovery, and merchandising decisions.
- Monitor the use of store power equipment and coach employees on safe behavior and lifting techniques.
- Conduct safety walks, report hazards, and reinforce safety and lifting directions.
- Work with leaders to identify effective sales and service practices and communicate them to the team.
- Supervise associates in other departments as needed to meet store demands.
- Communicate concerns, issues, recognition, and morale information to management.
- Occasionally open or close the store or serve as manager-on-duty.
- Travel occasionally for meetings, training, or to support neighboring stores or outlets, if needed.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
