Sales Floor Dept Supervisor - Appliances-Cabinets-Millwork

Lowe's Home Centers • Harrisonburg, VA

3d • Onsite

About The Position

The Sales Floor Department Supervisor leads and enables a team of associates to deliver a strong customer experience. The role includes coaching and training associates, delegating work, following up on daily tasks, managing performance, and ensuring adequate department coverage. The supervisor supports customer-facing activities such as greeting customers, understanding needs, identifying solutions, and closing sales, as well as non-customer-facing work including down stocking, inventory management, and area recovery. The role also supports store safety through safety walks, hazard reporting, and reinforcing safe work and lifting practices.

The supervisor works with leaders to identify approaches that meet sales and service objectives and communicates best practices to the team. The role may involve supervising associates in other departments, communicating concerns and updates to management, and occasionally opening or closing the store or serving as manager-on-duty. Regular travel is not required, though occasional travel to meetings, trainings, or neighboring stores may be needed.

This is an hourly full-time role generally scheduled for 39 to 40 hours per week, with additional hours possible based on store needs. Morning, afternoon, and evening availability is required any day of the week. The stated pay range is $20.70 to $22.35 per hour; starting pay may vary based on factors including position, location, education, training, and experience.

Requirements

• High school diploma or equivalent and 3 years of retail experience, or 5 years of retail experience.
• 1 year of customer service experience.
• 1 year of experience supporting the unique needs of Pro customers for the Pro Department Supervisor role.
• Experience providing direction or supervision to teams, with or without direct-report responsibility.
• Experience supporting or participating in training, mentoring, and developing associates.
• Experience working cross-functionally.
• Experience using Microsoft Office Suite.
• Ability to obtain sales-related licensure or registration as required by law.
• Availability for morning, afternoon, and evening shifts any day of the week.
• Ability to perform tasks requiring prolonged standing, sitting, and other activities necessary for the job.
• Ability to lift 25 pounds without assistance; may need to lift more than 25 pounds with or without assistance.

Nice To Haves

• 3 years of retail customer service experience.
• 3 years of experience supporting the unique needs of Pro customers for the Pro Department Supervisor role.
• Experience in a leadership role with direct-report responsibility.
• Experience in the home improvement retail sector.
• Experience in a fast-paced, dynamic retail environment.
• Experience in a key-carrying role with manager-on-duty responsibilities.
• Experience using store computer systems, including Project Tool, Genesis, Sterling, M2O, or Thin Client.

Responsibilities

• Lead and enable associates to deliver the best possible customer experience.
• Coach and train associates, delegate tasks, follow up on daily work, manage performance, and ensure adequate department coverage.
• Support customer-facing activities, including greeting customers, clarifying needs, identifying solutions, and closing sales.
• Support down stocking, inventory management, area recovery, and merchandising decisions.
• Monitor store power-equipment use and coach employees on safe behaviors and lifting techniques.
• Conduct safety walks, report hazards, and reinforce safety and lifting directions.
• Work with leaders to identify approaches and behaviors that meet sales and service objectives, and communicate best practices to the team.
• Supervise associates in other departments as needed to meet store demands.
• Communicate concerns, issues, praise, and morale information to management.
• Occasionally open or close the store or serve as manager-on-duty.
• Travel occasionally to meetings, trainings, or to support neighboring stores or outlets, if needed.

Benefits

• Health, dental, and vision insurance
• Life and disability insurance
• Paid time off, including vacation, holidays, sick time, and volunteer time, based on role, tenure, and locality
• Flexible spending and health savings accounts
• 401(k) retirement account with company match
• Employee Assistance Program with concierge and work/life services and no-cost counseling
• Education support programs, including tuition assistance and trade skills scholarships
• Business Travel Accident insurance
• Maternity and parental leave
• Adoption assistance
• Lowe’s Associate Discount and broad discount platform
• Learning and development opportunities
• Wellness programs
• Annual bonuses, subject to eligibility
• Employee Stock Purchase Plan, subject to eligibility
• Deferred compensation plan, subject to eligibility
• Grant awards, subject to eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED