Sales Floor Dept Supervisor - Appliances-Cabinets-Millwork

Lowe's Companies, Inc.•Erie, PA

12d•Onsite

About The Position

The Sales Floor Department Supervisor leads and enables a team of associates to deliver a strong customer experience. The role includes coaching and training associates, delegating and following up on daily tasks, managing performance, and ensuring adequate department coverage. The supervisor handles customer-facing work such as greeting customers, identifying their needs and solutions, and closing sales, as well as non-customer-facing work such as down stocking, inventory management, and area recovery. The role also supports store safety by conducting safety walks, reporting hazards, and reinforcing safety and lifting directions. The supervisor provides resources and tools to associates serving customers, contributes input to merchandising decisions, and monitors use of store power equipment while coaching employees on safe practices and lifting techniques. Working with leaders, the supervisor identifies and communicates approaches that support sales and service objectives and encourages customer-focused behavior and goal attainment. The supervisor may oversee associates in other departments as needed, requiring broad product knowledge and the ability to engage customers and associates across departments. The role also communicates concerns, issues, praise, and morale to management. The position may occasionally involve opening or closing the store or serving as manager-on-duty. Regular travel is not required, but occasional travel to meetings, training, or neighboring stores may be needed. This is an hourly full-time role, generally scheduled for 39 to 40 hours per week, with additional hours possible based on store needs. Morning, afternoon, and evening availability is required any day of the week.

Requirements

High school diploma or equivalent and 3 years of retail experience, or 5 years of retail experience.
1 year of customer service experience.
1 year of experience supporting the unique needs of Pro customers for the Pro Department Supervisor role.
Experience providing direction or supervision to teams, with or without direct-report responsibility.
Experience supporting or participating in training, mentoring, and developing associates.
Experience working cross-functionally.
Experience using Microsoft Office Suite.
Ability to obtain sales-related licensure or registration as required by law.
Availability in the morning, afternoon, and evening any day of the week.
Physical ability to perform job duties that may require prolonged standing, sitting, and other activities.
Ability to lift 25 pounds without assistance; may lift more than 25 pounds with or without assistance.

Nice To Haves

3 years of retail customer service experience.
3 years of experience supporting the unique needs of Pro customers for the Pro Department Supervisor role.
Experience in a leadership role with direct-report responsibility.
Experience in the home improvement retail sector.
Experience in a fast-paced, dynamic retail environment.
Experience in a key-carrying role with manager-on-duty responsibilities.
Experience using store computer systems, including Project Tool, Genesis, Sterling, M2O, or Thin Client.

Responsibilities

Lead and enable associates to deliver the best possible customer experience.
Coach and train associates; delegate and follow up on daily tasks; manage performance; and ensure adequate department coverage.
Greet customers, clarify their needs, identify solutions, and close sales.
Perform and support down stocking, inventory management, and area recovery.
Provide resources and tools to associates helping customers and contribute input to merchandising decisions.
Monitor store power equipment use and coach employees on safe behaviors and lifting techniques.
Conduct safety walks, report hazards, and communicate safety and lifting directions.
Work with leaders to identify effective approaches to sales and service objectives and communicate best practices to the team.
Supervise associates in other departments as needed to meet store demands.
Communicate concerns, issues, praise, and morale to management.
Occasionally open or close the store or serve as manager-on-duty.
Travel occasionally to meetings, training, or neighboring stores as needed.