Sales Floor Dept Supervisor - Pro Services
About The Position
The Sales Floor Department Supervisor leads and enables a team of associates to deliver a strong customer experience. The role includes coaching and training associates, delegating and following up on daily tasks, managing performance, and ensuring adequate department coverage. The supervisor supports customer-facing sales and service, as well as non-customer-facing work such as down stocking, inventory management, and area recovery. The role also promotes store safety through safety walks, hazard reporting, and guidance on safe practices and lifting directions. The supervisor works with leaders to identify approaches that support sales and service objectives and communicates best practices to the team. They may supervise associates in other departments as needed, requiring broad product knowledge and the ability to engage associates and customers across departments. The role also involves communicating concerns, issues, praise, and morale to management. The supervisor may occasionally open or close the store or serve as manager-on-duty. Regular travel is not required, though occasional travel to meetings, training, or neighboring stores may be needed.
Requirements
- High school diploma or equivalent and 3 years of retail experience, or 5 years of retail experience.
- At least 1 year of customer service experience.
- At least 1 year of experience supporting the unique needs of Pro customers.
- Experience providing direction or supervision to teams, with or without direct report responsibility.
- Experience supporting or participating in training, mentoring, and developing associates.
- Experience working cross-functionally.
- Experience using Microsoft Office Suite.
- Ability to obtain sales-related licensure or registration as may be required by law.
- Availability for morning, afternoon, and evening shifts any day of the week.
- Physical ability to perform duties that may require prolonged standing, sitting, and other activities.
- Ability to lift 25 pounds without assistance; may need to lift more than 25 pounds with or without assistance.
Nice To Haves
- 3 years of retail customer service experience.
- 3 years of experience supporting the unique needs of Pro customers.
- Experience in a leadership role with direct report responsibility.
- Experience working in the home improvement retail sector.
- Experience working in a fast-paced, dynamic retail environment.
- Experience in a key-carrying role with manager-on-duty responsibilities.
- Experience using store computer systems, including Project Tool, Genesis, Sterling, M2O, or Thin Client.
Responsibilities
- Lead, coach, and train associates to deliver a strong customer experience.
- Delegate tasks, follow up on daily work, manage performance, and ensure adequate department coverage.
- Support customer-facing activities, including greeting customers, clarifying needs, identifying solutions, and closing sales.
- Support down stocking, inventory management, area recovery, and merchandising decisions.
- Monitor store power equipment use and coach employees on safe behaviors and lifting techniques.
- Conduct safety walks, report hazards, and communicate safety and lifting directions.
- Work with leaders to identify approaches and behaviors that support sales and service objectives, then communicate best practices to the team.
- Supervise associates in other departments as needed to meet store demands.
- Communicate concerns, issues, praise, and morale to management.
- Occasionally open or close the store or serve as manager-on-duty.
- Travel occasionally to meetings, trainings, or neighboring stores as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
