Sales Floor Dept Supervisor - Pro Services-Building Materials

Lowe's Home Centers•Raynham, MA

About The Position

The Sales Floor Department Supervisor leads and enables associates to deliver a strong customer experience. The role includes coaching and training associates, delegating work, following up on daily tasks, managing performance, and ensuring adequate department coverage. Supervisors support customer-facing sales and service, down stocking, inventory management, area recovery, merchandising decisions, and store safety. They monitor use of power equipment and coach employees on safe behaviors and lifting techniques. The supervisor works with leaders to identify and communicate approaches that support sales and service goals, and may supervise associates in other departments as needed. Broad product knowledge and the ability to engage customers and associates across departments are required. The role also involves communicating concerns, issues, positive feedback, and morale to management. The supervisor may occasionally open or close the store or serve as manager-on-duty. Regular travel is not required, though occasional travel to meetings, training, or neighboring stores may be needed. This is an hourly full-time position, generally scheduled for 39 to 40 hours per week, with additional hours potentially required based on store needs. Morning, afternoon, and evening availability is required any day of the week. The pay range is $25.20 to $26.25 per hour; starting pay may vary based on factors including position, location, education, training, and experience.

Requirements

High school diploma or equivalent and 3 years of retail experience, or 5 years of retail experience.
At least 1 year of customer service experience.
At least 1 year of experience supporting the unique needs of Pro customers.
Experience providing direction or supervision to teams, with or without direct-report responsibility.
Experience supporting or participating in training, mentoring, and developing associates.
Experience working cross-functionally.
Experience using Microsoft Office Suite.
Ability to obtain sales-related licensure or registration as required by law.
Availability for morning, afternoon, and evening shifts any day of the week.
Physical ability to perform duties that may require prolonged standing, sitting, and other necessary activities.
Ability to lift at least 25 pounds without assistance; may need to lift more than 25 pounds with or without assistance.

Nice To Haves

3 years of retail customer service experience.
3 years of experience supporting the unique needs of Pro customers.
Experience in a leadership role with direct-report responsibility.
Experience in the home improvement retail sector.
Experience in a fast-paced, dynamic retail environment.
Experience in a key-carrying role with manager-on-duty responsibilities.
Experience using store computer systems, including Project Tool, Genesis, Sterling, M2O, or Thin Client.

Responsibilities

Lead and enable associates to provide the best possible customer experience.
Coach and train associates, delegate tasks, follow up on daily work, manage performance, and ensure adequate department coverage.
Support customer-facing activities, including greeting customers, clarifying needs, identifying solutions, and closing sales.
Support non-customer-facing activities, including down stocking, inventory management, and area recovery.
Provide input into merchandising decisions and resources and tools for associates serving customers.
Monitor store power equipment use and coach employees on safe behaviors and lifting techniques.
Conduct safety walks, report hazards, and understand and communicate safety and lifting directions.
Work with leaders to identify approaches and behaviors that support sales and service objectives, then communicate best practices to the team.
Supervise associates in other departments as needed to meet store demands.
Communicate concerns, issues, praise, and morale to management.
Occasionally open or close the store or serve as manager-on-duty.
Travel occasionally to meetings, training, or to support neighboring stores or outlets, if needed.

Benefits

Health, dental, and vision insurance.
Life and disability insurance.
Paid time off, including vacation, holidays, sick time, and volunteer time, based on role, tenure, and locality.
Flexible spending and health savings accounts.
401(k) retirement account with company match.
Employee Assistance Program, including concierge and work/life services and no-cost counseling.
Education support programs, including tuition assistance and trade skills scholarships.
Business Travel Accident insurance.
Maternity and parental leave.
Adoption assistance.
Lowe’s associate discount and broad discount platform.
Learning and development opportunities.
Wellness programs.
Eligible associates may receive annual bonuses, access to the Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards.