Sales Floor Dept Supervisor - Pro Services-Building Materials
About The Position
The Sales Floor Department Supervisor leads and enables associates to deliver a strong customer experience. The role includes coaching and training associates, delegating and following up on daily tasks, managing performance, and ensuring adequate department coverage. The supervisor supports customer-facing sales and service, as well as non-customer-facing work such as down stocking, inventory management, and area recovery. The role also promotes store safety through safety walks, hazard reporting, and coaching on safe equipment use and lifting practices. The supervisor works with leaders to identify and communicate practices that support sales and service goals, and may supervise associates in other departments as store needs require. The role calls for broad product knowledge and communication with management about concerns, issues, positive feedback, and team morale. The supervisor may occasionally open or close the store or serve as manager-on-duty. Regular travel is not required, though occasional travel to meetings, training, or neighboring stores may be needed.
Requirements
- High school diploma or equivalent and 3 years of retail experience, or 5 years of retail experience.
- 1 year of customer service experience.
- 1 year of experience supporting the unique needs of Pro customers.
- Experience providing direction or supervision to teams, with or without direct-report responsibility.
- Experience supporting or participating in training, mentoring, and developing associates.
- Experience working cross-functionally.
- Experience using Microsoft Office Suite.
- Ability to obtain sales-related licensure or registration as may be required by law.
- Availability for morning, afternoon, and evening shifts any day of the week.
- Physical ability to perform duties involving prolonged standing, sitting, and other necessary activities.
- Ability to lift 25 pounds without assistance; may lift more than 25 pounds with or without assistance.
Nice To Haves
- 3 years of retail customer service experience.
- 3 years of experience supporting the unique needs of Pro customers.
- Experience in a leadership role with direct-report responsibility.
- Experience in the home improvement retail sector.
- Experience in a fast-paced, dynamic retail environment.
- Experience in a key-carrying role with manager-on-duty responsibilities.
- Experience using store computer systems, including Project Tool, Genesis, Sterling, M2O, or Thin Client.
Responsibilities
- Lead and enable associates to deliver a strong customer experience.
- Coach and train associates, delegate work, follow up on daily tasks, and manage performance.
- Ensure adequate department coverage.
- Support customer-facing activities, including greeting customers, identifying needs and solutions, and closing sales.
- Support down stocking, inventory management, and area recovery.
- Promote store safety by conducting safety walks, reporting hazards, and coaching safe equipment use and lifting practices.
- Work with leaders to identify approaches that support sales and service objectives and communicate best practices to the team.
- Supervise associates in other departments as needed to meet store demands.
- Communicate concerns, issues, positive feedback, and morale to management.
- Occasionally open or close the store or serve as manager-on-duty.
- Travel occasionally to meetings, training, or neighboring stores when needed.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
