Sales Floor Dept Supervisor - Pro Services-Building Materials

Lowe's Home Centers•Seabrook, NH

About The Position

The Sales Floor Department Supervisor leads and enables a team of associates to deliver a strong customer experience. The role involves coaching and training associates, delegating and following up on daily tasks, managing performance, and ensuring adequate department coverage. The supervisor supports customer-facing sales and service, as well as non-customer-facing work such as down stocking, inventory management, and area recovery. The role also promotes store safety through safety walks, hazard reporting, and guidance on safe equipment use and lifting practices. The supervisor works with store leaders to identify effective approaches for meeting sales and service objectives and communicates best practices to the team. They may supervise associates in other departments as needed, requiring broad product knowledge and the ability to work across departments. The role includes communicating concerns, issues, praise, and morale updates to management. The supervisor may occasionally open or close the store or serve as manager-on-duty. Regular travel is not required, though occasional travel to meetings, training, or neighboring stores may be needed.

Requirements

High school diploma or equivalent and 3 years of retail experience, or 5 years of retail experience.
1 year of customer service experience.
1 year of experience supporting the unique needs of Pro customers for the Pro Department Supervisor role.
Experience providing direction or supervision to teams, with or without direct-report responsibility.
Experience supporting or participating in training, mentoring, and developing associates.
Experience working cross-functionally.
Experience using Microsoft Office Suite.
Ability to obtain sales-related licensure or registration as required by law.
Physical ability to perform tasks involving prolonged standing, sitting, and other activities necessary for the job.
Ability to lift at least 25 pounds without assistance; may need to lift more than 25 pounds with or without assistance.
Availability for morning, afternoon, and evening shifts any day of the week.

Nice To Haves

3 years of retail customer service experience.
3 years of experience supporting the unique needs of Pro customers for the Pro Department Supervisor role.
Experience in a leadership role with direct-report responsibility.
Experience in the home improvement retail sector.
Experience in a fast-paced, dynamic retail environment.
Experience in a key-carrying role with manager-on-duty responsibilities.
Experience using store computer systems, including Project Tool, Genesis, Sterling, M2O, and Thin Client.

Responsibilities

Lead and enable associates to deliver a high-quality customer experience.
Coach and train associates, delegate tasks, follow up on daily work, manage performance, and ensure adequate department coverage.
Support customer-facing activities, including greeting customers, clarifying needs, identifying solutions, and closing sales.
Support down stocking, inventory management, and area recovery.
Promote store safety by conducting safety walks, reporting hazards, and coaching employees on safe power-equipment use and lifting techniques.
Work with leaders to identify approaches and behaviors that support sales and service objectives, and communicate best practices to the team.
Supervise associates in other departments as needed to meet store demands.
Communicate concerns, issues, praise, and morale to management.
Occasionally open or close the store or serve as manager-on-duty.
Travel occasionally to meetings, trainings, or to support neighboring stores or outlets, as needed.