Sales Floor Dept Supervisor - Pro Services

Lowe's Home Centers•Washington, PA

About The Position

The Sales Floor Department Supervisor leads and enables a team of associates to deliver a strong customer experience. The role includes coaching and training associates, delegating and following up on daily tasks, managing performance, and ensuring adequate department coverage. Supervisors support customer-facing activities such as greeting customers, clarifying needs, identifying solutions, and closing sales, as well as non-customer-facing work such as down stocking, inventory management, and area recovery. They also promote store safety by conducting safety walks, reporting hazards, and reinforcing safety and lifting directions. The supervisor works with leaders to identify approaches and behaviors that meet sales and service objectives and communicates best practices to the team. They may supervise associates in other departments as needed, requiring broad product knowledge and the ability to engage associates and customers across departments. They keep management informed of concerns, issues, praise, and morale. They may occasionally open or close the store or serve as manager-on-duty. Regular travel is not required, though occasional travel to meetings, trainings, or neighboring stores/outlets may be needed.

Requirements

High school diploma or equivalent and 3 years of retail experience, or 5 years of retail experience.
1 year of customer service experience.
1 year of experience supporting the unique needs of Pro customers for the Pro Department Supervisor role.
Experience providing direction or supervision to teams, with or without direct report responsibility.
Experience supporting or participating in training, mentoring, and developing associates.
Experience working cross-functionally.
Experience using Microsoft Office Suite.
Ability to obtain sales-related licensure or registration as required by law.
Requires morning, afternoon, and evening availability any day of the week.
Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform the job duties.
Must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance.

Nice To Haves

3 years of retail customer service experience.
3 years of experience supporting the unique needs of Pro customers for the Pro Department Supervisor role.
Experience in a leadership role with direct report responsibility.
Experience in the home improvement retail sector.
Experience in a fast-paced, dynamic retail environment.
Experience in a key-carrying role with manager-on-duty responsibilities.
Experience using store computer systems, including Project Tool, Genesis, Sterling, M2O, or Thin Client.

Responsibilities

Lead and enable associates to deliver the best possible customer experience.
Coach and train associates; delegate and follow up on daily tasks; manage performance; and ensure adequate department coverage.
Provide resources and tools to support associates who directly help customers.
Assist with down stocking and area recovery and provide input into merchandising decisions.
Support customer-facing activities, including greeting customers, clarifying needs, identifying solutions, and closing sales.
Support non-customer-facing activities, including down stocking, inventory management, and area recovery.
Promote store safety by conducting safety walks, reporting hazards, reinforcing safety and lifting directions, and monitoring power-equipment use and safe behaviors.
Work with leaders to identify approaches and behaviors that meet sales and service objectives, and communicate best practices to the team.
Supervise associates in other departments as needed to meet store demands.
Communicate concerns, issues, praise, and morale to management.
Occasionally open or close the store or serve as manager-on-duty.
Travel occasionally to meetings, trainings, or neighboring stores/outlets as needed.