Sales Floor Dept Supervisor - Pro Services

Lowe's Companies, Inc. • Spartanburg, SC

9d

About The Position

The Sales Floor Department Supervisor leads and enables a team of associates to deliver a strong customer experience. The role includes coaching and training associates, delegating and following up on daily tasks, managing performance, and ensuring adequate department coverage. Responsibilities span customer-facing sales and service, non-customer-facing work such as down stocking and inventory management, and maintaining store safety.

The supervisor works with leaders to identify sales and service approaches, then communicates effective practices to the team. They may supervise associates in other departments as needed, communicate concerns and updates to management, and occasionally open or close the store or serve as manager-on-duty. Regular travel is not required, although occasional travel to meetings, trainings, or neighboring stores may be needed.

Requirements

• High school diploma or equivalent and 3 years of retail experience, or 5 years of retail experience.
• 1 year of customer service experience.
• 1 year of experience supporting the unique needs of Pro customers for the Pro Department Supervisor role.
• Experience providing direction or supervision to teams, with or without direct-report responsibility.
• Experience supporting or participating in training, mentoring, and developing associates.
• Experience working cross-functionally.
• Experience using Microsoft Office Suite.
• Ability to obtain sales-related licensure or registration as required by law.
• Availability for morning, afternoon, and evening shifts any day of the week.
• Physical ability to perform duties that may require prolonged standing, sitting, and other activities.
• Ability to lift at least 25 pounds without assistance; may lift more than 25 pounds with or without assistance.

Nice To Haves

• 3 years of retail customer service experience.
• 3 years of experience supporting the unique needs of Pro customers for the Pro Department Supervisor role.
• Experience in a leadership role with direct-report responsibility.
• Experience in the home improvement retail sector.
• Experience in a fast-paced, dynamic retail environment.
• Experience in a key-carrying role with manager-on-duty responsibilities.
• Experience using store computer systems, including Project Tool, Genesis, Sterling, M2O, and Thin Client.

Responsibilities

• Provide resources and tools to associates who help customers.
• Assist with down stocking and area recovery and provide input on merchandising decisions.
• Monitor use of store power equipment and coach employees on safe behaviors and lifting techniques.
• Lead and enable associates to deliver the best possible customer experience.
• Coach and train associates, delegate and follow up on daily tasks, manage performance, and ensure adequate department coverage.
• Perform customer-facing activities, including greeting customers, clarifying needs, identifying solutions, and closing sales.
• Perform non-customer-facing activities, including down stocking, inventory management, and area recovery.
• Maintain store safety by conducting safety walks, reporting hazards, and understanding safety and lifting directions.
• Work with leaders to identify approaches and behaviors that meet sales and service objectives, and communicate best practices to the team.
• Supervise associates in other departments as needed to meet store demands.
• Communicate concerns, issues, praises, and morale updates to management.
• Occasionally open or close the store or serve as manager-on-duty.
• Travel occasionally to meetings, trainings, or neighboring stores/outlets as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED