Sales Floor Dept Supervisor - Pro Services-Building Materials
About The Position
The Sales Floor Department Supervisor leads and enables a team of associates to deliver a strong customer experience. The role includes coaching and training associates, delegating and following up on daily tasks, managing performance, and ensuring adequate department coverage. Supervisors support customer-facing sales and service, as well as down stocking, inventory management, area recovery, merchandising input, and store safety. The supervisor works with leaders to identify approaches that meet sales and service objectives and communicates effective practices to the team. They may supervise associates in other departments as needed, which requires broad product knowledge and the ability to engage associates and customers across departments. The role also involves communicating concerns, issues, praise, and morale updates to management. Supervisors may occasionally open or close the store or serve as manager-on-duty. Regular travel is not required, though occasional travel to meetings, trainings, or neighboring stores may be needed.
Requirements
- High school diploma or equivalent and 3 years of retail experience, or 5 years of retail experience.
- 1 year of customer service experience.
- 1 year of experience supporting the unique needs of Pro customers for the Pro Department Supervisor role.
- Experience providing direction or supervision to teams, with or without direct-report responsibility.
- Experience supporting or participating in training, mentoring, and developing associates.
- Experience working cross-functionally.
- Experience using Microsoft Office Suite.
- Ability to obtain sales-related licensure or registration as required by law.
- Availability for morning, afternoon, and evening shifts any day of the week.
- Ability to perform tasks involving prolonged standing, sitting, and other activities necessary for the job.
- Ability to lift 25 pounds without assistance; ability to lift more than 25 pounds with or without assistance.
Nice To Haves
- 3 years of retail customer service experience.
- 3 years of experience supporting the unique needs of Pro customers for the Pro Department Supervisor role.
- Experience in a leadership role with direct-report responsibility.
- Experience in the home improvement retail sector.
- Experience in a fast-paced, dynamic retail environment.
- Experience in a key-carrying role with manager-on-duty responsibilities.
- Experience using store computer systems, including Project Tool, Genesis, Sterling, M2O, or Thin Client.
Responsibilities
- Lead and enable associates to deliver the best possible customer experience.
- Coach and train associates, delegate tasks, follow up on daily work, and manage performance.
- Ensure adequate department coverage.
- Support customer-facing activities, including greeting customers, clarifying needs, identifying solutions, and closing sales.
- Support non-customer-facing activities such as down stocking, inventory management, and area recovery.
- Provide input into merchandising decisions.
- Monitor store power equipment use and coach employees on safe behaviors and lifting techniques.
- Conduct safety walks, report hazards, and reinforce safety and lifting directions.
- Work with leaders to identify approaches and behaviors that meet sales and service objectives.
- Communicate effective practices to the team to encourage customer-focused behavior and goal attainment.
- Supervise associates in other departments as needed and engage associates and customers across departments.
- Keep management informed of concerns, issues, praise, and team morale.
- Occasionally open or close the store or serve as manager-on-duty.
- Travel occasionally to meetings, trainings, or to support neighboring stores or outlets.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
