Sales Floor Dept Supervisor - Pro Services-Building Materials
About The Position
The Sales Floor Department Supervisor leads and enables a team of associates to deliver a strong customer experience. The role involves coaching and training associates, delegating and following up on daily tasks, managing performance, and ensuring adequate department coverage. Supervisors support customer-facing sales and service, non-customer-facing work such as down stocking and inventory management, and store safety. They work with leaders to identify effective sales and service practices and communicate them to the team, and may supervise associates in other departments as store needs require. The role also involves keeping management informed of concerns, issues, praise, and morale. Supervisors may occasionally open or close the store or serve as manager-on-duty. The position is hourly and generally scheduled for 39 to 40 hours per week, with additional hours potentially required based on store needs. Availability is required mornings, afternoons, and evenings any day of the week. Regular travel is not required, though occasional travel to meetings, training, or neighboring stores may be needed.
Requirements
- High school diploma or equivalent and 3 years of retail experience, or 5 years of retail experience.
- 1 year of customer service experience.
- 1 year of experience supporting the unique needs of Pro customers.
- Experience providing direction or supervision to teams, with or without direct-report responsibility.
- Experience supporting or participating in training, mentoring, and developing associates.
- Experience working cross-functionally.
- Experience using Microsoft Office Suite.
- Ability to obtain sales-related licensure or registration as required by law.
- Ability to work mornings, afternoons, and evenings any day of the week.
- Physical ability to perform duties requiring prolonged standing, sitting, and other necessary activities.
- Ability to lift 25 pounds without assistance; may need to lift over 25 pounds with or without assistance.
Nice To Haves
- 3 years of retail customer service experience.
- 3 years of experience supporting the unique needs of Pro customers.
- Experience in a leadership role with direct-report responsibility.
- Experience in the home improvement retail sector.
- Experience in a fast-paced, dynamic retail environment.
- Experience in a key-carrying role with manager-on-duty responsibilities.
- Experience using store computer systems, including Project Tool, Genesis, Sterling, M2O, and Thin Client.
Responsibilities
- Lead and enable associates to deliver the best possible customer experience.
- Coach and train associates, delegate work, follow up on daily tasks, manage performance, and ensure adequate department coverage.
- Support customer-facing activities, including greeting customers, clarifying needs, identifying solutions, and closing sales.
- Support down stocking, inventory management, and area recovery.
- Promote store safety by conducting safety walks, reporting hazards, monitoring power-equipment use, and coaching safe behaviors and lifting techniques.
- Work with leaders to identify effective sales and service approaches and communicate best practices to the team.
- Supervise associates in other departments as needed to meet store demands.
- Communicate concerns, issues, praise, and morale updates to management.
- Occasionally open or close the store or serve as manager-on-duty.
- Travel occasionally to meetings, trainings, or neighboring stores as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
