Sales Floor Dept Supervisor - Pro Services

Lowe's Companies, Inc.•Roanoke, VA

3d•$21 - $22•Onsite

About The Position

The Sales Floor Department Supervisor leads and enables a team of associates to provide a strong customer experience. The role includes coaching and training associates, delegating and following up on daily tasks, managing performance, and ensuring adequate department coverage. Supervisors handle customer-facing work such as greeting customers, identifying needs and solutions, and closing sales, as well as operational responsibilities such as down stocking, inventory management, and area recovery. They also support store safety by conducting safety walks, reporting hazards, and reinforcing safe work and lifting practices. The supervisor works with leaders to identify approaches that meet sales and service objectives and communicates effective practices to the team. They may supervise associates in other departments as needed, requiring broad product knowledge and the ability to engage associates and customers across departments. They communicate concerns, issues, praise, and morale information to management. The role may occasionally include opening or closing the store or serving as manager on duty. Regular travel is not required, though occasional travel to meetings, trainings, or neighboring stores may be needed.

Requirements

High school diploma or equivalent and 3 years of retail experience, or 5 years of retail experience.
1 year of customer service experience.
1 year of experience supporting the unique needs of Pro customers for the Pro Department Supervisor role.
Experience providing direction or supervision to teams, with or without direct report responsibility.
Experience supporting or participating in training, mentoring, and developing associates.
Experience working cross-functionally.
Experience using Microsoft Office Suite.
Ability to obtain sales-related licensure or registration as required by law.
Availability for morning, afternoon, and evening shifts any day of the week.
Physical ability to perform job duties involving prolonged standing, sitting, and other activities.
Ability to lift at least 25 pounds without assistance and potentially more than 25 pounds with or without assistance.

Nice To Haves

3 years of retail customer service experience.
3 years of experience supporting the unique needs of Pro customers for the Pro Department Supervisor role.
Experience in a leadership role with direct report responsibility.
Experience in the home improvement retail sector.
Experience in a fast-paced, dynamic retail environment.
Experience in a key-carrying role with manager-on-duty responsibilities.
Experience using store computer systems, including Project Tool, Genesis, Sterling, M2O, and Thin Client.

Responsibilities

Lead and enable associates to deliver the best possible customer experience.
Coach and train associates, delegate work, follow up on daily tasks, manage performance, and ensure adequate department coverage.
Greet customers, clarify their needs, identify solutions, and close sales.
Support down stocking, inventory management, area recovery, and merchandising decisions.
Monitor use of store power equipment and coach employees on safe behaviors and lifting techniques.
Conduct safety walks, report hazards, and reinforce safety and lifting directions.
Work with leaders to identify approaches and behaviors that support sales and service objectives and communicate best practices to the team.
Supervise associates in other departments as needed to meet store demands.
Communicate concerns, issues, praise, and morale information to management.
Occasionally open or close the store or serve as manager on duty.
Travel occasionally to meetings, trainings, or neighboring stores as needed.

Benefits

Health, dental, and vision insurance.
Life and disability insurance.
Paid time off, including vacation, holidays, sick time, and volunteer time, based on role, tenure, and locality.
Flexible spending and health savings accounts.
401(k) retirement account with company match.
Employee Assistance Program with concierge, work/life services, and no-cost counseling.
Education support programs, including tuition assistance and trade skills scholarships.
Business Travel Accident insurance.
Maternity and parental leave.
Adoption assistance.
Lowe’s Associate Discount and broad discount platform.
Other discretionary benefits based on eligibility, including annual bonuses, Employee Stock Purchase Plan and/or deferred compensation plan enrollment, and grant awards.
Learning and development opportunities.