Sales Floor Dept Supervisor - Pro Services

Lowe's Home Centers • Roanoke, VA

1d

About The Position

The Sales Floor Department Supervisor leads and enables a team of associates to deliver a strong customer experience. The role includes coaching and training associates, delegating and following up on daily tasks, managing performance, and ensuring adequate department coverage. The supervisor supports customer-facing sales and service, as well as non-customer-facing work such as down stocking, inventory management, and area recovery. The role also promotes store safety through safety walks, hazard reporting, and reinforcement of safety and lifting practices.

The supervisor works with leaders to identify and communicate practices that support sales and service objectives, and may supervise associates in other departments as store needs require. Broad product knowledge and the ability to engage associates and customers across departments are important. The role also communicates concerns, issues, praise, and morale to management. Occasional store opening or closing and manager-on-duty coverage may be required. Regular travel is not required, though occasional travel to meetings, training, or neighboring stores may be needed.

Requirements

• High school diploma or equivalent and 3 years of retail experience, or 5 years of retail experience.
• 1 year of customer service experience.
• 1 year of experience supporting the unique needs of Pro customers.
• Experience providing direction or supervision to teams, with or without direct-report responsibility.
• Experience supporting or participating in training, mentoring, and developing associates.
• Experience working cross-functionally.
• Experience using Microsoft Office Suite.
• Ability to obtain sales-related licensure or registration as required by law.
• Availability for morning, afternoon, and evening shifts any day of the week.
• Ability to perform tasks involving prolonged standing, sitting, and other activities needed for the job.
• Ability to lift 25 pounds without assistance; may need to lift more than 25 pounds with or without assistance.

Nice To Haves

• 3 years of retail customer service experience.
• 3 years of experience supporting the unique needs of Pro customers.
• Experience in a leadership role with direct-report responsibility.
• Experience in the home improvement retail sector.
• Experience in a fast-paced, dynamic retail environment.
• Experience in a key-carrying role with manager-on-duty responsibilities.
• Experience using store computer systems, including Project Tool, Genesis, Sterling, M2O, or Thin Client.

Responsibilities

• Lead, coach, train, and develop associates to provide a strong customer experience.
• Delegate tasks, follow up on daily work, manage performance, and ensure adequate department coverage.
• Support customer-facing activities, including greeting customers, clarifying needs, identifying solutions, and closing sales.
• Support down stocking, inventory management, area recovery, and merchandising decisions.
• Monitor use of store power equipment and coach employees on safe behaviors and lifting techniques.
• Conduct safety walks, report hazards, and reinforce safety practices and lifting directions.
• Work with leaders to identify sales and service approaches and communicate best practices to the team.
• Supervise associates in other departments as needed to meet store demands.
• Communicate concerns, issues, praise, and morale to management.
• Occasionally open or close the store or serve as manager-on-duty.
• Travel occasionally to meetings, training, or neighboring stores as needed.

Benefits

• Health, dental, and vision insurance.
• Life and disability insurance.
• Paid time off, including vacation, holidays, sick time, and volunteer time, based on role, tenure, and locality.
• Flexible spending and health savings accounts.
• 401(k) retirement account with company match.
• Employee Assistance Program with concierge, work/life services, and no-cost counseling.
• Education support programs, including tuition assistance and trade skills scholarships.
• Business Travel Accident insurance.
• Maternity and parental leave.
• Adoption assistance.
• Lowe’s Associate Discount and broad discount platform.
• Learning and development opportunities.
• Other discretionary benefits based on eligibility, including annual bonuses, employee stock purchase plan and/or deferred compensation plan enrollment, and grant awards.
• Wellness programs for eligible associates.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED