Sales Floor Dept Supervisor - Outside Garden and Lawn

Lowe's Companies, Inc.•Evans, GA

About The Position

The Sales Floor Department Supervisor – Outside Garden and Lawn leads and enables a team of associates to deliver a strong customer experience. The role includes coaching and training associates, delegating and following up on daily tasks, managing performance, and ensuring adequate department coverage. The supervisor handles customer-facing activities such as greeting customers, clarifying needs, identifying solutions, and closing sales, as well as non-customer-facing activities such as down stocking, inventory management, and area recovery. The role also supports store safety through safety walks, hazard reporting, and reinforcing safe lifting and equipment practices. The supervisor works with store leaders to identify and communicate approaches that support sales and service objectives, and may supervise associates in other departments as needed. The role requires broad product knowledge and communication with management about concerns, issues, positive feedback, and morale. The supervisor may occasionally open or close the store or serve as manager-on-duty. Regular travel is not required, though occasional travel to meetings, training, or neighboring stores may be needed.

Requirements

High school diploma or equivalent and 3 years of retail experience, or 5 years of retail experience.
1 year of customer service experience.
1 year of experience supporting the unique needs of Pro customers for the Pro Department Supervisor role.
Experience providing direction or supervision to teams, with or without direct-report responsibility.
Experience supporting or participating in training, mentoring, and developing associates.
Experience working cross-functionally.
Experience using Microsoft Office Suite.
Ability to obtain sales-related licensure or registration as required by law.
Availability for morning, afternoon, and evening shifts any day of the week.
Physical ability to perform job duties involving prolonged standing, sitting, and other necessary activities.
Ability to lift 25 pounds without assistance; may lift more than 25 pounds with or without assistance.

Nice To Haves

3 years of retail customer service experience.
3 years of experience supporting the unique needs of Pro customers for the Pro Department Supervisor role.
Experience in a leadership role with direct-report responsibility.
Experience in the home improvement retail sector.
Experience in a fast-paced, dynamic retail environment.
Experience in a key-carrying role with manager-on-duty responsibilities.
Experience using store computer systems such as Project Tool, Genesis, Sterling, M2O, or Thin Client.

Responsibilities

Lead and enable associates to provide the best possible customer experience.
Coach and train associates, delegate work, follow up on daily tasks, manage performance, and ensure adequate department coverage.
Support customer-facing activities, including greeting customers, clarifying needs, identifying solutions, and closing sales.
Support down stocking, inventory management, area recovery, and merchandising decisions.
Monitor use of store power equipment and coach employees on safe behaviors and lifting techniques.
Conduct safety walks, report hazards, and reinforce safety and lifting directions.
Work with leaders to identify and communicate approaches that meet sales and service objectives.
Supervise associates in other departments as needed to meet store demands.
Communicate concerns, issues, positive feedback, and morale to management.
Occasionally open or close the store or serve as manager-on-duty.
Travel occasionally to meetings, trainings, or neighboring stores when needed.