Sales Floor Dept Supervisor - Outside Garden and Lawn

Lowe's Home Centers•Evans, GA

About The Position

The Sales Floor Department Supervisor leads and enables a team of associates to provide a strong customer experience. The role includes coaching and training associates, delegating work, following up on daily tasks, managing performance, and ensuring adequate department coverage. The supervisor handles customer-facing activities such as greeting customers, identifying their needs and solutions, and closing sales, as well as non-customer-facing work such as down stocking, inventory management, and area recovery. The supervisor supports store safety by conducting safety walks, reporting hazards, monitoring power-equipment use, and coaching associates on safe behaviors and lifting techniques. Working with leaders, the supervisor identifies approaches that support sales and service objectives and communicates best practices to the team. The role may involve supervising associates in other departments, opening or closing the store, or serving as manager-on-duty. Regular travel is not required, although occasional travel to meetings, trainings, or neighboring stores may be needed.

Requirements

High school diploma or equivalent and 3 years of retail experience, or 5 years of retail experience.
At least 1 year of customer service experience.
At least 1 year of experience supporting the unique needs of Pro customers for the Pro Department Supervisor role.
Experience providing direction or supervision to teams, with or without direct-report responsibility.
Experience supporting or participating in training, mentoring, and developing associates.
Experience working cross-functionally.
Experience using Microsoft Office Suite.
Ability to obtain sales-related licensure or registration as required by law.
Availability for morning, afternoon, and evening shifts any day of the week.
Physical ability to perform tasks involving prolonged standing, sitting, and other activities necessary for job duties.
Ability to lift at least 25 pounds without assistance; may need to lift more than 25 pounds with or without assistance.

Nice To Haves

3 years of retail customer service experience.
3 years of experience supporting the unique needs of Pro customers for the Pro Department Supervisor role.
Experience in a leadership role with direct-report responsibility.
Experience in the home improvement retail sector.
Experience in a fast-paced, dynamic retail environment.
Experience in a key-carrying role with manager-on-duty responsibilities.
Experience using store computer systems, including Project Tool, Genesis, Sterling, M2O, or Thin Client.

Responsibilities

Lead, coach, and train associates to deliver a strong customer experience.
Delegate work, follow up on daily tasks, manage performance, and ensure adequate department coverage.
Assist customers by greeting them, clarifying their needs, identifying solutions, and closing sales.
Support down stocking, inventory management, area recovery, and merchandising decisions.
Promote store safety by conducting safety walks, reporting hazards, monitoring power-equipment use, and coaching safe behaviors and lifting techniques.
Work with leaders to identify approaches that support sales and service objectives and communicate best practices to the team.
Supervise associates in other departments as needed to meet store demands.
Communicate concerns, issues, praise, and morale information to management.
Occasionally open or close the store or serve as manager-on-duty.
Travel occasionally to meetings, trainings, or neighboring stores as needed.