Sales Floor Dept Supervisor - Inside/Outside Garden and Lawn

Lowe's Home Centers•Henderson, TX

13d•Onsite

About The Position

The Sales Floor Department Supervisor leads and enables a team of associates to deliver a strong customer experience. The role involves coaching and training associates, delegating and following up on daily tasks, managing performance, and ensuring adequate department coverage. Supervisors handle customer-facing sales and service activities as well as work such as down stocking, inventory management, and area recovery. They support store safety by conducting safety walks, reporting hazards, and reinforcing safe equipment use and lifting practices. The supervisor works with leaders to identify effective approaches to sales and service objectives, communicates best practices to the team, and may supervise associates in other departments as needed. The role requires broad product knowledge and communication with management about concerns, issues, praise, and morale. The supervisor may occasionally open or close the store or serve as manager-on-duty. Regular travel is not required, though occasional travel may be needed for meetings, training, or support of neighboring stores or outlets.

Requirements

High school diploma or equivalent and 3 years of retail experience, or 5 years of retail experience.
1 year of customer service experience.
1 year of experience supporting the unique needs of Pro customers for the Pro Department Supervisor role.
Experience providing direction or supervision to teams, with or without direct report responsibility.
Experience supporting or participating in training, mentoring, and developing associates.
Experience working cross-functionally.
Experience using Microsoft Office Suite.
Ability to obtain sales-related licensure or registration as required by law.
Ability to perform tasks that may require prolonged standing, sitting, and other activities necessary for the job.
Ability to lift at least 25 pounds without assistance; may lift more than 25 pounds with or without assistance.
Availability for morning, afternoon, and evening shifts any day of the week.
Generally scheduled for 39 to 40 hours per week; additional hours may be required based on store needs.

Nice To Haves

3 years of retail customer service experience.
3 years of experience supporting the unique needs of Pro customers for the Pro Department Supervisor role.
Experience in a leadership role with direct report responsibility.
Experience in the home improvement retail sector.
Experience in a fast-paced, dynamic retail environment.
Experience in a key-carrying role with manager-on-duty responsibilities.
Experience using store computer systems, including Project Tool, Genesis, Sterling, M2O, or Thin Client.

Responsibilities

Lead and enable associates to deliver the best possible customer experience.
Coach, train, mentor, and develop associates; delegate and follow up on daily tasks; manage performance; and ensure adequate department coverage.
Provide resources and tools to associates who assist customers.
Support customer-facing activities, including greeting customers, clarifying needs, identifying solutions, and closing sales.
Assist with down stocking, inventory management, area recovery, and merchandising decisions.
Monitor store power equipment use and coach employees on safe behaviors and lifting techniques.
Conduct safety walks, report hazards, and reinforce safety directions.
Work with leaders to identify approaches and behaviors that support sales and service objectives, then communicate best practices to the team.
Supervise associates in other departments as needed to meet store demands.
Communicate concerns, issues, praise, and morale updates to management.
Occasionally open or close the store or serve as manager-on-duty.
Travel occasionally to meetings, trainings, or to support neighboring stores or outlets, if needed.