Sales Floor Dept Supervisor - Inside Garden
About The Position
The Sales Floor Department Supervisor leads and enables a team of associates to provide a strong customer experience. The role includes coaching and training associates, delegating and following up on daily tasks, managing performance, and ensuring adequate department coverage. Supervisors support customer-facing work such as greeting customers, understanding their needs, identifying solutions, and closing sales, as well as non-customer-facing work such as down stocking, inventory management, and area recovery. They also help maintain store safety by conducting safety walks, reporting hazards, and reinforcing safe work and lifting practices. The supervisor works with leaders to identify approaches that meet sales and service objectives and communicates effective practices to the team. The role may involve supervising associates in other departments, requiring broad product knowledge and the ability to engage associates and customers across departments. The supervisor communicates concerns, issues, praise, and morale updates to management. They may occasionally open or close the store or serve as manager-on-duty. Regular travel is not required, though occasional travel to meetings, trainings, or neighboring stores may be needed.
Requirements
- High school diploma or equivalent and 3 years of retail experience, or 5 years of retail experience.
- 1 year of customer service experience.
- 1 year of experience supporting the unique needs of Pro customers for the Pro Department Supervisor role.
- Experience providing direction or supervision to teams, with or without direct report responsibility.
- Experience supporting or participating in training, mentoring, and developing associates.
- Experience working cross-functionally.
- Experience using Microsoft Office Suite.
- Ability to obtain sales-related licensure or registration as required by law.
- Availability for morning, afternoon, and evening shifts any day of the week.
- Physical ability to perform tasks involving prolonged standing, sitting, and other activities necessary for the job.
- Ability to lift at least 25 pounds without assistance; may lift more than 25 pounds with or without assistance.
Nice To Haves
- 3 years of retail customer service experience.
- 3 years of experience supporting the unique needs of Pro customers for the Pro Department Supervisor role.
- Experience in a leadership role with direct report responsibility.
- Experience in home improvement retail.
- Experience in a fast-paced, dynamic retail environment.
- Experience in a key-carrying role with manager-on-duty responsibilities.
- Experience using store computer systems, including Project Tool, Genesis, Sterling, M2O, or Thin Client.
Responsibilities
- Lead and enable associates to deliver a strong customer experience.
- Coach and train associates; delegate and follow up on daily tasks; manage performance; and ensure adequate department coverage.
- Support customer-facing activities, including greeting customers, clarifying needs, identifying solutions, and closing sales.
- Support down stocking, inventory management, area recovery, and merchandising decisions.
- Monitor use of store power equipment and coach employees on safe behaviors and lifting techniques.
- Conduct safety walks, report hazards, and reinforce safety and lifting directions.
- Work with leaders to identify approaches and behaviors that support sales and service objectives, and communicate best practices to the team.
- Supervise associates in other departments as needed to meet store demands.
- Communicate concerns, issues, praise, and morale to management.
- Occasionally open or close the store or serve as manager-on-duty.
- Travel occasionally to meetings, trainings, or neighboring stores as needed.
Benefits
- Health, dental, and vision insurance.
- Life and disability insurance.
- Paid time off, including vacation, holidays, sick time, and volunteer time, based on role, tenure, and locality.
- Flexible spending and health savings accounts.
- 401(k) retirement account with company match.
- Employee Assistance Program with concierge and work/life services and no-cost counseling.
- Education support programs, including tuition assistance and trade skills scholarships.
- Business Travel Accident insurance.
- Maternity and parental leave.
- Adoption assistance.
- Associate discount and broad discount platform.
- Eligibility-based discretionary benefits may include annual bonuses, employee stock purchase plan and/or deferred compensation plan enrollment, and grant awards.
- Learning and development opportunities.
- Wellness programs.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
