Sales Floor Dept Supervisor - Outside Garden and Lawn
About The Position
The Sales Floor Department Supervisor leads and enables a team of associates to deliver a strong customer experience. The role includes coaching and training associates, delegating and following up on daily work, managing performance, and ensuring adequate department coverage. Supervisors support both customer-facing activities—such as greeting customers, identifying needs and solutions, and closing sales—and operational activities, including down stocking, inventory management, area recovery, and store safety. The supervisor works with leaders to identify effective sales and service approaches and communicates those practices to the team. The position may require supervising associates in other departments, communicating concerns and updates to management, and occasionally opening or closing the store or serving as manager-on-duty. Regular travel is not required, though occasional travel to meetings, training, or neighboring stores may be needed.
Requirements
- High school diploma or equivalent and 3 years of retail experience, or 5 years of retail experience.
- 1 year of customer service experience.
- 1 year of experience supporting the unique needs of Pro customers for the Pro Department Supervisor role.
- Experience providing direction or supervision to teams, with or without direct report responsibility.
- Experience supporting or participating in training, mentoring, and developing associates.
- Experience working cross-functionally.
- Experience using Microsoft Office Suite.
- Ability to obtain sales-related licensure or registration as required by law.
- Availability for morning, afternoon, and evening shifts any day of the week.
- Physical ability to perform job tasks that may require prolonged standing, sitting, and other activities.
- Ability to lift 25 pounds without assistance; may lift more than 25 pounds with or without assistance.
Nice To Haves
- 3 years of retail customer service experience.
- 3 years of experience supporting the unique needs of Pro customers for the Pro Department Supervisor role.
- Experience in a leadership role with direct report responsibility.
- Experience in the home improvement retail sector.
- Experience in a fast-paced, dynamic retail environment.
- Experience in a key-carrying role with manager-on-duty responsibilities.
- Experience using store computer systems, including Project Tool, Genesis, Sterling, M2O, or Thin Client.
Responsibilities
- Lead and enable associates to deliver the best possible customer experience.
- Coach and train associates, delegate tasks, follow up on daily work, and manage performance.
- Ensure adequate department coverage and supervise associates in other departments when needed.
- Support customer-facing activities, including greeting customers, clarifying needs, identifying solutions, and closing sales.
- Support down stocking, inventory management, area recovery, and merchandising decisions.
- Monitor use of store power equipment and coach employees on safe behaviors and lifting techniques.
- Conduct safety walks, report hazards, and communicate safety and lifting directions.
- Work with leaders to identify effective sales and service practices and communicate them to the team.
- Keep management informed of concerns, issues, praise, and morale.
- Occasionally open or close the store or serve as manager-on-duty.
- Travel occasionally to meetings, trainings, or neighboring stores as needed.
Benefits
- Health, dental, and vision insurance
- Life and disability insurance
- Paid time off, including vacation, holidays, sick time, and volunteer time, based on role, tenure, and locality
- Flexible spending and health savings accounts
- 401(k) retirement account with company match
- Employee Assistance Program with concierge, work/life services, and no-cost counseling
- Education support programs, including tuition assistance and trade skills scholarships
- Business Travel Accident insurance
- Maternity and parental leave
- Adoption assistance
- Lowe's Associate Discount and broad discount platform
- Other discretionary benefits, based on eligibility, including annual bonuses, Employee Stock Purchase Plan and/or deferred compensation plan enrollment, and grant awards
- Wellness programs
- Learning and development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
