Sales Floor Dept Supervisor - Inside Garden

Lowe's Home Centers • Chester, VA

4d • Onsite

About The Position

The Sales Floor Department Supervisor leads and enables a team of associates to deliver a strong customer experience. The role includes coaching and training associates, delegating and following up on daily tasks, managing performance, and ensuring adequate department coverage. Supervisors support customer-facing activities such as greeting customers, identifying needs and solutions, and closing sales, as well as non-customer-facing work such as down stocking, inventory management, and area recovery. They also promote store safety by conducting safety walks, reporting hazards, and reinforcing safe equipment use and lifting practices.

The supervisor works with store leaders to identify and communicate approaches that support sales and service objectives, and may supervise associates in other departments as needed. The role also involves communicating concerns, issues, praise, and morale updates to management. Supervisors may occasionally open or close the store or serve as manager-on-duty. Regular travel is not required, though occasional travel to meetings, training, or neighboring stores may be needed.

Requirements

• High school diploma or equivalent and 3 years of retail experience, or 5 years of retail experience.
• At least 1 year of customer service experience.
• Experience providing direction or supervision to teams, with or without direct-report responsibility.
• Experience supporting or participating in training, mentoring, and developing associates.
• Experience working cross-functionally.
• Experience using Microsoft Office Suite.
• Ability to obtain sales-related licensure or registration as required by law.
• Availability for morning, afternoon, and evening shifts any day of the week.
• Ability to perform tasks requiring prolonged standing, sitting, and other activities necessary for the job.
• Ability to lift at least 25 pounds without assistance; may need to lift more than 25 pounds with or without assistance.
• For Pro Department Supervisor roles, at least 1 year of experience supporting the unique needs of Pro customers.

Nice To Haves

• 3 years of retail customer service experience.
• For Pro Department Supervisor roles, 3 years of experience supporting the unique needs of Pro customers.
• Experience in a leadership role with direct-report responsibility.
• Experience in the home improvement retail sector.
• Experience in a fast-paced, dynamic retail environment.
• Experience in a key-carrying role with manager-on-duty responsibilities.
• Experience using store computer systems such as Project Tool, Genesis, Sterling, M2O, or Thin Client.

Responsibilities

• Lead, coach, and train associates to deliver a strong customer experience.
• Delegate and follow up on daily tasks, manage performance, and ensure adequate department coverage.
• Support customer-facing sales and service activities, including greeting customers, identifying needs and solutions, and closing sales.
• Assist with down stocking, inventory management, area recovery, and merchandising decisions.
• Monitor store power equipment use and coach employees on safe behaviors and lifting techniques.
• Conduct safety walks, report hazards, and reinforce safety directions.
• Work with leaders to identify and communicate approaches that meet sales and service objectives.
• Supervise associates in other departments as needed and support customers across departments.
• Communicate concerns, issues, praise, and morale to management.
• Occasionally open or close the store or serve as manager-on-duty.

Benefits

• Health, dental, and vision insurance.
• Life and disability insurance.
• Paid time off, including vacation, holidays, sick time, and volunteer time, based on role, tenure, and locality.
• Flexible spending and health savings accounts.
• 401(k) retirement account with company match.
• Employee Assistance Program with concierge and work/life services and no-cost counseling.
• Education support programs, including tuition assistance and trade skills scholarships.
• Business Travel Accident insurance.
• Maternity and parental leave.
• Adoption assistance.
• Lowe's Associate Discount and broad discount platform.
• Other discretionary benefits based on eligibility, including annual bonuses, employee stock purchase plan and/or deferred compensation plan enrollment, and grant awards.
• Learning and development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED