Sales Floor Dept Supervisor - Inside Garden

Lowe's Home Centers•Grand Rapids, MI

4d•Onsite

About The Position

The Sales Floor Department Supervisor leads and enables a team of associates to deliver an excellent customer experience. The role includes coaching and training associates, delegating and following up on daily tasks, managing performance, and ensuring adequate department coverage. Supervisors support customer-facing sales and service, as well as tasks such as down stocking, inventory management, merchandising input, and area recovery. They promote store safety by monitoring power-equipment use, coaching safe behaviors and lifting techniques, conducting safety walks, and reporting hazards. The supervisor works with leaders to identify effective approaches to sales and service objectives and communicates best practices to the team. They may supervise associates in other departments as store needs require, so broad product knowledge and the ability to engage with associates and customers across departments are important. The role also involves communicating concerns, issues, praise, and morale to management. Supervisors may occasionally open or close the store or serve as manager-on-duty. Regular travel is not required, though occasional travel to meetings, training, or neighboring stores may be needed.

Requirements

High school diploma or equivalent and 3 years of retail experience, or 5 years of retail experience.
At least 1 year of customer service experience.
At least 1 year of experience supporting the unique needs of Pro customers, for the Pro Department Supervisor role.
Experience providing direction or supervision to teams, with or without direct report responsibility.
Experience supporting or participating in training, mentoring, and developing associates.
Experience working cross-functionally.
Experience using Microsoft Office Suite.
Ability to obtain sales-related licensure or registration as required by law.
Availability for morning, afternoon, and evening shifts any day of the week.
Ability to perform tasks involving prolonged standing, sitting, and other activities necessary for the job.
Ability to lift at least 25 pounds without assistance; may lift more than 25 pounds with or without assistance.
Generally scheduled 39 to 40 hours per week; additional hours may be required based on store needs.

Nice To Haves

3 years of retail customer service experience.
3 years of experience supporting the unique needs of Pro customers, for the Pro Department Supervisor role.
Leadership experience with direct report responsibility.
Experience in the home improvement retail sector.
Experience in a fast-paced, dynamic retail environment.
Experience in a key-carrying role with manager-on-duty responsibilities.
Experience using store computer systems, including Project Tool, Genesis, Sterling, M2O, or Thin Client.

Responsibilities

Lead and enable associates to deliver the best possible customer experience.
Coach and train associates, delegate tasks, follow up on daily work, manage performance, and ensure department coverage.
Support customer-facing activities, including greeting customers, clarifying needs, identifying solutions, and closing sales.
Support down stocking, inventory management, area recovery, and merchandising decisions.
Monitor store power-equipment use and coach employees on safe behaviors and lifting techniques.
Promote store safety, including conducting safety walks, reporting hazards, and communicating safety and lifting directions.
Work with leaders to identify approaches and behaviors that meet sales and service objectives, then communicate best practices to the team.
Supervise associates in other departments as needed to meet store demands.
Communicate concerns, issues, praise, and morale to management.
Occasionally open or close the store or serve as manager-on-duty.
Travel occasionally to meetings, training, or neighboring stores as needed.