Sales Floor Dept Supervisor - Inside Garden

Lowe's Companies, Inc. • Chester, VA

1d • $21 - $22 • Onsite

About The Position

The Sales Floor Department Supervisor leads and enables a team of associates to deliver a strong customer experience. The role includes coaching and training associates, delegating and following up on daily tasks, managing performance, and ensuring adequate department coverage. The supervisor supports customer-facing sales and service, as well as non-customer-facing work such as down stocking, inventory management, merchandising input, and area recovery. The role also helps maintain store safety by conducting safety walks, reporting hazards, monitoring power-equipment use, and coaching employees on safe behaviors and lifting techniques.

The supervisor works with leaders to identify and communicate effective approaches for meeting sales and service objectives, and may supervise associates in other departments as store needs require. Broad product knowledge and the ability to work with associates and customers across departments are important. The role also communicates concerns, issues, praise, and morale to management. The supervisor may occasionally open or close the store or serve as manager-on-duty. Regular travel is not required, though occasional travel to meetings, training, or neighboring stores may be needed.

Requirements

• High school diploma or equivalent and 3 years of retail experience, or 5 years of retail experience.
• 1 year of customer service experience.
• Experience providing direction or supervision to teams, with or without direct-report responsibility.
• Experience supporting or participating in training, mentoring, and developing associates.
• Experience working cross-functionally.
• Experience using Microsoft Office Suite.
• Ability to obtain sales-related licensure or registration as required by law.
• Availability for morning, afternoon, and evening shifts any day of the week.
• Ability to perform tasks that may require prolonged standing, sitting, and other activities necessary for the job.
• Ability to lift at least 25 pounds without assistance and potentially lift more than 25 pounds with or without assistance.

Nice To Haves

• 3 years of retail customer service experience.
• 3 years of experience supporting the unique needs of Pro customers for a Pro Department Supervisor.
• Experience in a leadership role with direct-report responsibility.
• Experience in the home improvement retail sector.
• Experience in a fast-paced, dynamic retail environment.
• Experience in a key-carrying role with manager-on-duty responsibilities.
• Experience using store computer systems such as Project Tool, Genesis, Sterling, M2O, or Thin Client.

Responsibilities

• Lead and enable associates to deliver the best possible customer experience.
• Coach and train associates, delegate tasks, follow up on daily work, manage performance, and ensure adequate department coverage.
• Support customer-facing activities such as greeting customers, clarifying needs, identifying solutions, and closing sales.
• Support down stocking, inventory management, area recovery, and merchandising decisions.
• Promote store safety by conducting safety walks, reporting hazards, monitoring power-equipment use, and coaching safe behaviors and lifting techniques.
• Work with leaders to identify approaches and behaviors that meet sales and service objectives, and communicate best practices to the team.
• Supervise associates in other departments as needed to meet store demands.
• Communicate concerns, issues, praise, and morale to management.
• Occasionally open or close the store or serve as manager-on-duty.
• Travel occasionally to meetings, trainings, or neighboring stores as needed.

Benefits

• Health, dental, and vision insurance.
• Life and disability insurance.
• Paid time off, including vacation, holidays, sick, and volunteer time, based on role, tenure, and locality.
• Flexible spending and health savings accounts.
• 401(k) retirement account with company match.
• Employee Assistance Program with concierge, work/life services, and no-cost counseling.
• Education support programs, including tuition assistance and trade skills scholarships.
• Business Travel Accident insurance.
• Maternity and parental leave.
• Adoption assistance.
• Associate discount and broad discount platform.
• Other discretionary benefits, based on eligibility, including annual bonuses, employee stock purchase plan and/or deferred compensation plan enrollment, and grant awards.
• Learning and development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED