Sales Floor Dept Supervisor - Inside Garden
About The Position
The Sales Floor Department Supervisor leads and enables a team of associates to deliver a strong customer experience. The role includes coaching and training associates, delegating work, following up on daily tasks, managing performance, and ensuring adequate department coverage. Supervisors support both customer-facing activities—such as greeting customers, clarifying needs, identifying solutions, and closing sales—and non-customer-facing work, including down stocking, inventory management, and area recovery. They also help maintain store safety by conducting safety walks, reporting hazards, and reinforcing safety and lifting practices. The supervisor works with leaders to identify approaches that meet sales and service objectives and communicates best practices to encourage customer-focused behavior and goal attainment. They may supervise associates in other departments as needed, which requires broad product knowledge and the ability to engage associates and customers across departments. The role also involves communicating concerns, issues, praise, and morale to management. The supervisor may occasionally open or close the store or serve as manager-on-duty. Regular travel is not required, though occasional travel to meetings, trainings, or neighboring stores may be needed. This is an hourly full-time position generally scheduled for 39 to 40 hours per week; more hours may be required based on store needs. Morning, afternoon, and evening availability is required any day of the week.
Requirements
- High school diploma or equivalent and 3 years of retail experience, or 5 years of retail experience.
- 1 year of customer service experience.
- Experience providing direction or supervision to teams, with or without direct report responsibility.
- Experience supporting or participating in training, mentoring, and developing associates.
- Experience working cross-functionally.
- Experience using Microsoft Office Suite.
- Ability to obtain sales-related licensure or registration as may be required by law.
- Ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.
- Ability to lift at least 25 pounds without assistance; may lift more than 25 pounds with or without assistance.
- Availability mornings, afternoons, and evenings any day of the week.
- For Pro Department Supervisor: 1 year of experience supporting the unique needs of Pro customers.
Nice To Haves
- 3 years of retail customer service experience.
- For Pro Department Supervisor: 3 years of experience supporting the unique needs of Pro customers.
- Experience in a leadership role with direct report responsibility.
- Experience in the home improvement retail sector.
- Experience in a fast-paced, dynamic retail environment.
- Experience in a key-carrying role with manager-on-duty responsibilities.
- Experience using store computer systems, including Project Tool, Genesis, Sterling, M2O, or Thin Client.
Responsibilities
- Lead and enable associates to deliver the best possible customer experience.
- Coach and train associates, delegate work, follow up on daily tasks, manage performance, and ensure adequate department coverage.
- Support customer-facing activities, including greeting customers, clarifying needs, identifying solutions, and closing sales.
- Support non-customer-facing activities, including down stocking, inventory management, and area recovery.
- Maintain store safety by conducting safety walks, reporting hazards, and reinforcing safety and lifting directions.
- Work with leaders to identify approaches and behaviors that meet sales and service objectives, then communicate best practices to the team.
- Supervise associates in other departments as needed to meet store demands.
- Communicate concerns, issues, praise, and morale to management.
- Occasionally open or close the store or serve as manager-on-duty.
- Monitor use of store power equipment and coach employees on safe behaviors and lifting techniques.
- Provide resources and tools to support associates serving customers.
- Assist with down stocking and area recovery and provide input into merchandising decisions.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Life and disability insurance
- Paid time off, including vacation, holidays, sick time, and volunteer time, based on role, tenure, and locality
- Flexible spending and health savings accounts
- 401(k) retirement account with company match
- Employee Assistance Program with concierge and work/life services and no-cost counseling
- Education support programs, including tuition assistance and trade skills scholarships
- Business Travel Accident insurance
- Maternity and parental leave
- Adoption assistance
- Associate discount and broad discount platform
- Learning and development opportunities
- Annual bonuses, based on eligibility
- Employee Stock Purchase Plan, based on eligibility
- Deferred compensation plan, based on eligibility
- Grant awards, based on eligibility
- Wellness programs
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
