Sales Floor Dept Supervisor - Inside Garden

Lowe's Companies, Inc.•Grand Rapids, MI

12d•Onsite

About The Position

The Sales Floor Department Supervisor leads and enables a team of associates to deliver a strong customer experience. The role includes coaching and training associates, delegating and following up on daily tasks, managing performance, and ensuring department coverage. Supervisors support customer-facing work such as greeting customers, clarifying needs, identifying solutions, and closing sales, as well as non-customer-facing work such as down stocking, inventory management, and area recovery. They also promote store safety by conducting safety walks, reporting hazards, and ensuring associates understand safety and lifting directions. The supervisor works with leaders to identify effective approaches to sales and service objectives and communicates best practices to the team to encourage customer-focused behavior and goal attainment. The role may include supervising associates in other departments, requiring broad product knowledge and the ability to engage associates and customers across departments. The supervisor communicates concerns, issues, praise, and morale to management. They may occasionally open or close the store or serve as manager-on-duty. Regular travel is not required, though occasional travel to meetings, trainings, or neighboring stores may be needed.

Requirements

High school diploma or equivalent and 3 years of experience in a retail environment, or 5 years of experience in a retail environment.
1 year of experience in customer service.
1 year of experience supporting the unique needs of Pro customers (for Pro Department Supervisor).
Experience providing direction or supervision to teams, with or without direct report responsibility.
Experience supporting or participating in training, mentoring, and developing associates.
Experience working cross-functionally.
Experience using Microsoft Office Suite.
Ability to obtain sales-related licensure or registration as may be required by law.
Availability in the morning, afternoon, and evening any day of the week.
Physical ability to perform tasks requiring prolonged standing, sitting, and other activities necessary for the job.
Ability to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance.

Nice To Haves

3 years of retail customer service experience.
3 years of experience supporting the unique needs of Pro customers (Pro Department Supervisor).
Experience in a leadership role with direct report responsibility.
Experience in the home improvement retail sector.
Experience in a fast-paced, dynamic retail environment.
Experience in a key-carrying role with manager-on-duty responsibilities.
Experience using store computer systems, including Project Tool, Genesis, Sterling, M2O, or Thin Client.

Responsibilities

Lead and enable associates to deliver the best possible customer experience.
Coach, train, delegate to, and follow up with associates on daily tasks; manage performance and ensure adequate department coverage.
Support customer-facing activities, including greeting customers, clarifying needs, identifying solutions, and closing sales.
Support down stocking, inventory management, area recovery, and merchandising decisions.
Promote store safety, conduct safety walks, report hazards, and coach safe power-equipment use and lifting techniques.
Work with leaders to identify effective approaches to sales and service objectives and communicate best practices to the team.
Supervise associates in other departments as needed to meet store demands.
Keep management informed of concerns, issues, praise, and morale.
Occasionally open or close the store or serve as manager-on-duty.
Travel occasionally to meetings, trainings, or neighboring stores as needed.