Sales Floor Dept Supervisor - Pro Services

Lowe's Companies, Inc.•Alachua, FL

1d•Onsite

About The Position

The Sales Floor Department Supervisor leads and enables a team of associates to deliver a strong customer experience. The role includes coaching and training associates, delegating work, following up on daily tasks, managing performance, and ensuring adequate department coverage. Supervisors handle both customer-facing work—such as greeting customers, clarifying needs, identifying solutions, and closing sales—and non-customer-facing work, including down stocking, inventory management, and area recovery. They also support store safety by conducting safety walks, reporting hazards, and reinforcing safety and lifting guidance. The supervisor provides resources and tools to associates, contributes input to merchandising decisions, and monitors store power-equipment use while coaching safe behaviors and lifting techniques. Working with store leaders, the supervisor identifies approaches that support sales and service objectives and communicates effective practices to the team. They may supervise associates in other departments as needed, requiring broad product knowledge and the ability to engage associates and customers across departments. They also communicate concerns, issues, praise, and morale updates to management. The position may occasionally involve opening or closing the store or serving as manager on duty. Regular travel is not required, though occasional travel to meetings, training, or neighboring stores may be needed. The role is hourly and full-time, generally scheduled for 39 to 40 hours per week, with additional hours possible based on store needs. Morning, afternoon, and evening availability is required any day of the week. Physical duties may involve prolonged standing, sitting, and other activities necessary to perform the job; the associate must be able to lift 25 pounds without assistance and may need to lift more than 25 pounds with or without assistance.

Requirements

High school diploma or equivalent and 3 years of retail experience, or 5 years of retail experience.
1 year of customer service experience.
1 year of experience supporting the unique needs of Pro customers for the Pro Department Supervisor role.
Experience providing direction or supervision to teams, with or without direct report responsibility.
Experience supporting or participating in training, mentoring, and developing associates.
Experience working cross-functionally.
Experience using Microsoft Office Suite.
Ability to obtain sales-related licensure or registration as required by law.
Availability for morning, afternoon, and evening shifts any day of the week.
Ability to perform tasks that may require prolonged standing, sitting, and other activities necessary for job duties.
Ability to lift 25 pounds without assistance and potentially lift more than 25 pounds with or without assistance.

Nice To Haves

3 years of retail customer service experience.
3 years of experience supporting the unique needs of Pro customers for the Pro Department Supervisor role.
Experience in a leadership role with direct report responsibility.
Experience in the home improvement retail sector.
Experience in a fast-paced, dynamic retail environment.
Experience in a key-carrying role with manager-on-duty responsibilities.
Experience using store computer systems, including Project Tool, Genesis, Sterling, M2O, and Thin Client.

Responsibilities

Lead and enable associates to deliver the best possible customer experience.
Coach and train associates, delegate work, follow up on daily tasks, manage performance, and maintain adequate department coverage.
Provide customer service by greeting customers, clarifying needs, identifying solutions, and closing sales.
Support down stocking, inventory management, area recovery, and merchandising decisions.
Monitor store power-equipment use and coach employees on safe behaviors and lifting techniques.
Conduct safety walks, report hazards, and communicate safety and lifting guidance.
Work with leaders to identify practices that support sales and service objectives and communicate those practices to the team.
Supervise associates in other departments as needed and support customers and associates across departments.
Keep management informed of concerns, issues, praise, and morale.
Occasionally open or close the store or serve as manager on duty.
Travel occasionally to meetings, training, or neighboring stores as needed.