Sales Floor Dept Supervisor - Pro Services-Building Materials

Lowe's Home Centers • Loveland, CO

1d

About The Position

The Sales Floor Department Supervisor leads and enables associates to deliver a strong customer experience. The role includes coaching and training associates, delegating and following up on daily tasks, managing performance, and ensuring adequate department coverage. Supervisors support customer-facing sales and service, as well as non-customer-facing work such as down stocking, inventory management, and area recovery.

The supervisor promotes store safety by monitoring power-equipment use, coaching safe behaviors and lifting techniques, conducting safety walks, and reporting hazards. They work with leaders to identify and share practices that support sales and service objectives, may supervise associates in other departments as needed, and communicate concerns, issues, praise, and morale updates to management. They may occasionally open or close the store or serve as manager-on-duty. Regular travel is not required, though occasional travel to meetings, training, or neighboring stores may be needed.

Requirements

• High school diploma or equivalent and 3 years of retail experience, or 5 years of retail experience.
• At least 1 year of customer service experience.
• At least 1 year of experience supporting the unique needs of Pro customers.
• Experience providing direction or supervision to teams, with or without direct-report responsibility.
• Experience supporting or participating in training, mentoring, and developing associates.
• Cross-functional work experience.
• Experience using Microsoft Office Suite.
• Ability to obtain sales-related licensure or registration as required by law.
• Availability for morning, afternoon, and evening shifts any day of the week.
• Physical ability to perform duties involving prolonged standing, sitting, and other necessary activities.
• Ability to lift at least 25 pounds without assistance; may lift more than 25 pounds with or without assistance.

Nice To Haves

• 3 years of retail customer service experience.
• 3 years of experience supporting the unique needs of Pro customers.
• Leadership experience with direct-report responsibility.
• Experience in the home improvement retail sector.
• Experience in a fast-paced, dynamic retail environment.
• Experience in a key-carrying role with manager-on-duty responsibilities.
• Experience using store computer systems, including Project Tool, Genesis, Sterling, M2O, or Thin Client.

Responsibilities

• Lead, coach, and train associates to deliver a strong customer experience.
• Delegate tasks, follow up on daily work, manage performance, and ensure adequate department coverage.
• Support customer-facing activities, including greeting customers, clarifying needs, identifying solutions, and closing sales.
• Support down stocking, inventory management, area recovery, and merchandising decisions.
• Monitor store power-equipment use and coach associates on safe behaviors and lifting techniques.
• Conduct safety walks and report hazards.
• Work with leaders to identify effective sales and service approaches and communicate best practices to the team.
• Supervise associates in other departments as needed to meet store demands.
• Communicate concerns, issues, praise, and morale updates to management.
• Occasionally open or close the store or serve as manager-on-duty.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED