Sales Floor Associate - Apache Mall
About The Position
The Sales Floor Associate supports customer service, sales, merchandise replenishment, inventory, visual merchandising, omnichannel fulfillment, and general store operations at JCPenney. The role helps customers find products, resolves customer concerns, maintains the sales floor and stockroom, and works with teammates to support store performance and a positive customer experience. The associate contributes to merchandise receipt and reverse logistics, inventory and replenishment processes, shoe display restocking, floor moves, visual details, fitting room recovery, online order processes, and merchandise transfers and returns. The role also supports safety and shrink initiatives and is expected to meet established standards for sales, service, profit, productivity, and attendance. The position calls for 1–2 years of retail experience and strong problem-solving, customer service, teamwork, accountability, adaptability, and initiative. The listed pay range is USD $12.00–$15.00 per hour. If eligible, benefits include medical, dental, and vision coverage, term life insurance, paid vacation and holidays, a 401(k) with company match, and an associate merchandise discount.
Requirements
- 1–2 years of retail experience.
- Ability to solve problems and make decisions that support sales, profit, or customer service.
- Ability to execute work efficiently and effectively.
- Strong customer service, cooperation, and relationship-building skills, including building positive, inclusive, and respectful relationships.
- Accountability for actions and outcomes.
- Proactive approach to improving the customer experience and taking action with energy and urgency.
- Ability to adapt quickly to changing situations with a positive attitude.
Responsibilities
- Greet and assist customers in finding products and deliver outstanding customer service.
- Partner with other team members when additional support is needed.
- Listen to customer issues calmly and agreeably and work to resolve problems.
- Follow placement directions to place merchandise statements effectively.
- Contribute to merchandise receipt and reverse logistics processes.
- Assist with inventory processes, shoe display restocking, stockroom organization, and replenishment opportunities.
- Assist with SET processes, including planning floor moves, placing graphics, and executing visual detailing.
- Identify sell-through opportunities and remerchandise the sales floor to increase rate of sale.
- Help oversee and maintain fitting room and sales floor recovery processes.
- Contribute to visual elements that support merchandising statements and maintain the stockroom.
- Assist with jcp.com orders and aged or undelivered orders and returns as needed.
- Contribute to Buy Online Pick Up In Store and Ship from Store processes as needed.
- Contribute to Merchandise Transfer Out, Return to Vendor, and Return to Warehouse activities.
- Assist with defective merchandise processes to protect inventory integrity and prevent shrink.
- Support company shrink and safety initiatives.
- Consistently meet established performance standards for sales, customer service, profit, productivity, and attendance.
- Adapt quickly to changing situations and coach others through change.
Benefits
- Medical insurance, if eligible.
- Dental insurance, if eligible.
- Vision insurance, if eligible.
- Term life insurance, if eligible.
- Paid vacation for eligible associates.
- Paid holidays for eligible associates; eligible associates receive eight paid holidays during the calendar year.
- Additional compensation for store hourly associates scheduled to work on a designated holiday.
- 401(k) with company match, if eligible.
- Associate discount on JCPenney merchandise.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
