Sales Floor Associate - West Towne Mall

Penney OpCo LLC • Madison, WI

7d • Onsite

About The Position

The Sales Floor Associate supports customer service and sales, merchandise replenishment and inventory, visual presentation, omnichannel fulfillment, and general store operations at JCPenney. The role involves helping customers find products, maintaining the sales floor and stockroom, and contributing to store initiatives related to performance, safety, and shrink. The position requires 1–2 years of retail experience.

Requirements

• 1–2 years of retail experience.
• Ability to provide great customer service and work cooperatively with others.
• Ability to solve problems, make smart decisions, and execute work efficiently and effectively.
• Ability to adapt to changing situations with a positive attitude.

Responsibilities

• Greet and assist customers in finding products and provide outstanding customer service.
• Partner with team members when additional support is needed and resolve customer issues calmly and agreeably.
• Follow placement directions for merchandise statements and contribute to merchandise receipt and reverse logistics.
• Assist with inventory processes, Shoe on Display restocking, mismate handling, stockroom organization, and identifying replenishment opportunities.
• Assist with SET processes, including planning floor moves, placing graphics, and visual detailing.
• Identify sell-through opportunities and remerchandise the selling floor to increase rate of sale.
• Help oversee and maintain fitting room and sales floor recovery processes and execute visual merchandising elements.
• Maintain the stockroom.
• Assist with jcp.com orders and aged or undelivered orders and returns as needed.
• Contribute to Buy Online Pick Up In Store and Ship from Store processes as needed.
• Contribute to Merchandise Transfer Out, Return to Vendor, and Return to Warehouse activities.
• Assist with defective merchandise processing to maintain inventory integrity and prevent shrink.
• Support company shrink and safety initiatives.
• Meet established performance standards, including product and service sales, customer service, profit, productivity, and attendance.
• Solve problems and make smart decisions that support sales, profit, and customer service; work efficiently and effectively; and inspire strong performance.
• Build positive, inclusive, and respectful relationships, take accountability, and proactively improve the customer experience.
• Adapt quickly to changing situations with energy and a positive attitude, and coach others through change.

Benefits

• Medical, dental, and vision coverage, if eligible.
• Term life insurance, if eligible.
• Paid vacation and holidays for eligible associates.
• 401(k) with company match, if eligible.
• Associate discount on JCPenney merchandise for all associates.
• Additional compensation for store hourly associates scheduled to work on a designated holiday.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed