Sales Floor Associate - West Towne Mall

Penney OpCo LLC•Madison, WI

2d•Onsite

About The Position

Do you enjoy making things happen behind the scenes and seeing your work flourish on stage? Well, being a Sales Floor Associate at JCPenney might be the position for you! This role involves a variety of responsibilities focused on customer service, sales, inventory management, visual merchandising, and omnichannel operations to ensure a positive shopping experience and efficient store operations.

Requirements

1-2 years of retail experience.
Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others.
Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes.
Proactively find ways to improve the customer experience; show the confidence and courage to do what's right; take action with energy and urgency.
Adapts quickly to changing situations with energy and a positive attitude. Coaches others through change.

Responsibilities

Greet and assist customers in finding products and deliver outstanding customer service.
Partner with other team members when additional support is needed.
Actively listen to customer issues in a calm and agreeable manner to resolve problems.
Follow placement directions to effectively place set merchandise statements.
Contribute to merchandise receipt and reverse logistics processes.
Assist with the execution of inventory processes.
Contribute to the Shoe on Display restocking process, including mismates and stockroom organization.
Contribute to the restock program to identify replenishment opportunities.
Assist with the SET processes by planning floor moves, placing graphics, and executing visual detailing.
Identify sell-through opportunities and remerchandise the selling floor to increase rate of sale.
Help oversee and maintain all fitting room and sales floor recovery processes.
Contribute to the execution of visual elements to support merchandising statements.
Responsible for stockroom maintenance.
Assist with the jcp.com process including jcp.com orders and aged and undelivered orders/returns as needed.
Contribute to Buy Online Pick Up In Store and Ship from Store processes as needed.
Contribute to Merchandise Transfer Out (MTO), Return to Vendor and Return to Warehouse activities.
Assist with the Defective process execution to ensure integrity of inventory and prevent shrink.
Support company shrink and safety initiatives.
Consistently meet established performance standards for the role, including product and service sales, customer service, profit, productivity, and attendance.