Sales Floor Associate - Imperial Valley Mall

Penney OpCo LLC • El Centro, CA

7d

About The Position

The Sales Floor Associate supports customers and sales while helping maintain merchandise, inventory, visual presentation, and store operations. The role includes greeting and assisting customers, resolving concerns, and working with team members to provide customer service. The associate also supports merchandise receipt, restocking, inventory, stockroom organization, floor recovery, visual merchandising, and fitting-room upkeep.

The position contributes to omnichannel activities, including jcp.com orders and returns, Buy Online Pick Up In Store, and Ship from Store. General operational duties include merchandise transfers, vendor and warehouse returns, defective merchandise processing, and supporting shrink and safety initiatives. Associates are expected to meet established standards for sales, service, profit, productivity, and attendance, and to demonstrate sound judgment, accountability, collaboration, adaptability, and urgency.

The stated pay range is USD $17.00 to $21.25 per hour. Eligible associates may receive benefits including medical, dental, and vision coverage, term life insurance, paid vacation and holidays, a 401(k) with company match, and a merchandise discount.

Requirements

• 1–2 years of retail experience.
• Ability to solve problems and make sound decisions that support sales, profit, or customer service.
• Ability to execute work efficiently and effectively and encourage strong performance.
• Ability to provide great customer service and build positive, inclusive, and respectful relationships.
• Accountability for actions and outcomes.
• Ability to identify ways to improve the customer experience and take appropriate action with energy and urgency.
• Ability to adapt quickly to changing situations with a positive attitude and coach others through change.

Responsibilities

• Greet and assist customers in finding products and deliver outstanding customer service.
• Partner with team members when additional support is needed.
• Listen to customer issues calmly and agreeably and work to resolve problems.
• Follow placement directions to place set merchandise statements effectively.
• Contribute to merchandise receipt and reverse logistics processes.
• Assist with inventory processes, shoe-on-display restocking, mismates, stockroom organization, and replenishment opportunities.
• Assist with SET processes, including planning floor moves, placing graphics, and executing visual detailing.
• Identify sell-through opportunities and remerchandise the selling floor to increase rate of sale.
• Help oversee and maintain fitting-room and sales-floor recovery processes.
• Contribute to visual elements supporting merchandising statements and maintain the stockroom.
• Assist with jcp.com orders and aged or undelivered orders and returns as needed.
• Contribute to Buy Online Pick Up In Store and Ship from Store processes as needed.
• Contribute to Merchandise Transfer Out, Return to Vendor, and Return to Warehouse activities.
• Assist with defective merchandise processing to protect inventory integrity and prevent shrink.
• Support company shrink and safety initiatives.
• Meet established performance standards, including product and service sales, customer service, profit, productivity, and attendance.

Benefits

• Medical, dental, and vision coverage for eligible associates.
• Term life insurance for eligible associates.
• Paid vacation for eligible associates.
• Paid holidays for eligible associates; associates eligible for paid vacation are eligible for eight paid holidays during the calendar year.
• Additional compensation for store hourly associates scheduled to work on a designated holiday.
• 401(k) with company match.
• Associate discount on JCPenney merchandise.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed