Sales Floor Associate - Imperial Valley Mall
About The Position
Well-being a Sales Floor Associate at JCPenney might be the position for you! This role involves making things happen behind the scenes and seeing your work flourish on stage. The Sales Floor Associate will be responsible for customer service and sales, truck/restock & inventory, SET/Visual/Environment tasks, omnichannel support, and general operations. Performance standards include supporting company shrink and safety initiatives and consistently meeting established performance standards for the role, including product and service sales, customer service, profit, productivity, and attendance.
Requirements
- 1-2 years of retail experience
Nice To Haves
- Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others
- Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes
- Proactively find ways to improve the customer experience; show the confidence and courage to do what's right; take action with energy and urgency
- Adapts quickly to changing situations with energy and a positive attitude. Coaches others through change
Responsibilities
- Greets and assists customers in finding products and delivers outstanding customer service
- Partners with other team members when additional support is needed
- Actively listens to customer issues in a calm and agreeable manner to resolve problems
- Follows placement directions to effectively place set merchandise statements
- Contributes to merchandise receipt and reverse logistics processes
- Assists with the execution of inventory processes
- Contributes to the Shoe on Display restocking process, including mismates and stockroom organization
- Contributes to the restock program to identify replenishment opportunities
- Assists with the SET processes by planning floor moves, placing graphics, and executing visual detailing
- Identifies sell-through opportunities and remerchandise the selling floor to increase rate of sale
- Helps oversee and maintain all fitting room and sales floor recovery processes
- Contributes to the execution of visual elements to support merchandising statements
- Responsible for stockroom maintenance
- Assists with the jcp.com process including jcp.com orders and aged and undelivered orders/returns as needed
- Contributes to Buy Online Pick Up In Store and Ship from Store processes as needed
- Contributes to Merchandise Transfer Out (MTO), Return to Vendor and Return to Warehouse activities
- Assists with the Defective process execution to ensure integrity of inventory and prevent shrink
- Supports company shrink and safety initiatives
- Consistently meets established performance standards for the role, including (but not limited to) product and service sales, customer service, profit, productivity, and attendance
Benefits
- medical/dental/vision
- term life insurance
- paid vacation/holidays
- 401(k) with Company match
- associate discount on JCPenney merchandise
- eight paid holidays during the calendar year (for eligible associates)
- additional compensation for working on a designated holiday (for eligible store hourly associates)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
