Sales Floor Assistant - Westgate Mall
About The Position
The Sales Floor Assistant is accountable for driving customer service to achieve profitable sales growth by leading and engaging associates, managing company merchandise standards and execution, training and developing associates, and executing sales-building programs. The role supports customer service and sales, merchandise placement and replenishment, inventory processes, visual presentation, store recovery, stockroom maintenance, and general operations. Depending on store volume group (SVG 2–3), the assistant also supports JCP.com orders and omnichannel processes such as Buy Online Pick Up In Store and Ship from Store. The position supports company shrink and safety initiatives and is expected to consistently meet established performance standards, including product and service sales, customer service, profit, productivity, and attendance. Success is associated with demonstrating Results, Ownership, and Intensity: solving problems and making smart decisions, taking accountability, building respectful relationships, and acting proactively with energy and urgency.
Requirements
- Consistently demonstrate the Results, Ownership, and Intensity core competencies described in the posting.
- Meet established performance standards for product and service sales, customer service, profit, productivity, and attendance.
Responsibilities
- Model and hold the team accountable for outstanding customer service; listen to customer concerns and resolve problems, demonstrate WORTH behaviors, and partner with teammates when additional support is needed.
- Work with the Merchandise Supervisor to plan upcoming merchandise placement; contribute to merchandise receipt and reverse logistics processes.
- Assist with inventory processes, including cycle counts, system uploads, stock ledger tasks, and Radio Frequency Identification (RFID) scans.
- Contribute to Shoe on Display restocking, including handling mismates and organizing the stockroom, and identify replenishment opportunities through the restock program.
- Assist with SET processes by planning floor moves, placing graphics, and executing visual detailing according to company guidance.
- Identify sell-through opportunities and remerchandise the sales floor to increase rate of sale.
- Help oversee and maintain fitting room and sales floor recovery to keep the store clean and organized; support execution of visual elements and maintain the stockroom.
- For SVG 2–3 stores, assist with JCP.com orders and aged or undelivered orders and returns as needed; contribute to Buy Online Pick Up In Store and Ship from Store processes as needed.
- Contribute to Merchandise Transfer Out, Return to Vendor, and Return to Warehouse activities.
- Assist with the Defective Merchandise Transfer Out process, ensuring timely and proper execution to maintain inventory integrity and prevent shrink.
- Participate in annual inventory processes.
- Support company shrink and safety initiatives and meet established performance standards for sales, customer service, profit, productivity, and attendance.
- Lead and engage associates and support their training and development.
Benefits
- Medical insurance (if eligible)
- Dental insurance (if eligible)
- Vision insurance (if eligible)
- Term life insurance (if eligible)
- Paid vacation (for eligible associates)
- Paid holidays (for eligible associates; eight holidays during the calendar year)
- Additional compensation for store hourly associates scheduled to work on a designated holiday
- 401(k) with Company match (if eligible)
- Associate discount on JCPenney merchandise
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
