Sales Floor Assistant - Greenbrier Mall
About The Position
The Sales Floor Assistant is accountable for driving customer service to achieve profitable sales growth by leading and engaging associates, managing company merchandise standards and execution, training and developing associates, and executing sales-building programs. The role supports customer service and sales, merchandise placement and replenishment, inventory processes, visual presentation, store recovery and maintenance, and general operations. Depending on store volume group (SVG 2–3), the position may also assist with omnichannel order processes. The role supports company shrink and safety initiatives and is expected to consistently meet performance standards for product and service sales, customer service, profit, productivity, and attendance. Success in the position involves solving problems and making decisions that support sales, profit, or customer service; taking accountability and building positive relationships; and proactively improving the customer experience with energy and urgency.
Requirements
- Consistently meet established role performance standards, including product and service sales, customer service, profit, productivity, and attendance.
- Demonstrate problem-solving and decision-making that supports sales, profit, or customer service.
- Provide great customer service, take accountability for actions and outcomes, and build positive, inclusive, and respectful relationships.
- Proactively seek ways to improve the customer experience and take action with confidence, energy, and urgency.
Responsibilities
- Model and hold team members accountable for outstanding customer service; listen to customer issues, resolve problems, demonstrate WORTH behaviors, and partner with team members when additional support is needed.
- Work with the Merchandise Supervisor to plan upcoming merchandise placement; contribute to merchandise receipt and reverse logistics.
- Assist with inventory processes, including cycle counts, system uploads, stock ledger activities, and Radio Frequency Identification (RFID) scans.
- Contribute to Shoe on Display restocking, including addressing mismates and organizing the stockroom, and identify replenishment opportunities through the restock program.
- Assist with SET processes by planning floor moves, placing graphics, and executing visual detailing according to company guidance.
- Identify sell-through opportunities and remerchandise the selling floor to increase rate of sale; help maintain fitting room and sales floor recovery processes and a clean, organized store environment.
- Contribute to visual elements that support merchandising statements and maintain the stockroom.
- For SVG 2–3 stores, assist with jcp.com orders and aged or undelivered orders and returns; contribute to Buy Online Pick Up In Store and Ship from Store processes as needed.
- Contribute to Merchandise Transfer Out, Return to Vendor, and Return to Warehouse activities.
- Assist with the Defective MTO process, ensuring timely and proper execution to protect inventory integrity and prevent shrink.
- Participate in annual inventory processes.
- Support company shrink and safety initiatives and meet established performance standards for sales, customer service, profit, productivity, and attendance.
- Lead and engage associates, and train and develop associates.
Benefits
- Medical, dental, and vision benefits, if eligible.
- Term life insurance, if eligible.
- Paid vacation and holidays for eligible associates.
- 401(k) with Company match, if eligible.
- Associate discount on JCPenney merchandise for all associates.
- Additional compensation for store hourly associates scheduled to work on a designated holiday.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
