Sales Experience Manager - Men's Tailored Suiting, Bergdorf Goodman
About The Position
The Sales Experience Manager for Men's Tailored Suiting leads the department with a focus on customer service and relationship-building, embodying Bergdorf Goodman's values of Excellence, Imagination, and Graciousness. The role drives department performance, partners across teams, and inspires a high-performing, customer-first culture to ensure a seamless sales experience that represents Bergdorf Goodman. The manager champions the vision and culture of Bergdorf Goodman while balancing loyalty to both the brand and vendor. The position oversees merchandise-related operations, departmental priorities and projects, business performance, customer engagement strategies, budgeting, audit compliance, and stockroom controls. The manager also leads, develops, and manages team performance to achieve business and service objectives.
Responsibilities
- Champion Bergdorf Goodman’s vision and culture while balancing brand loyalty to both Bergdorf Goodman and the vendor.
- Increase sales growth and overall department performance in alignment with company vision and values, partnering with leaders.
- Oversee merchandise-related operations, including presentation standards, returns, damages, and vendor and merchant communication.
- Lead team execution across department functions, identifying and addressing risks or roadblocks.
- Contribute to store-wide strategic goals by establishing departmental priorities and building aligned projects.
- Partner with Buyers to review business performance and implement action plans to improve results.
- Collaborate with Client Development Leads to establish and execute client engagement strategies.
- Analyze customer behavior, trends, and feedback to inform and adapt department strategies, including focus programs.
- Plan and manage the departmental budget, following expense guidelines while maximizing revenue.
- Enforce audit compliance and uphold department and stockroom operational controls.
- Lead, develop, and manage team performance to achieve business and service objectives.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan
- Basic life insurance
- Supplemental life insurance
- Disability insurance
- Additional voluntary benefits, such as critical illness, hospital, and accident insurance
- Employee discount
- Career advancement opportunities across retail, distribution, digital, and corporate
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
