Sales Experience Manager - Men's Tailored Suiting, Bergdorf Goodman
About The Position
The Sales Experience Manager for Men's Tailored Suiting leads the department with a focus on customer service and relationship-building, embodying Bergdorf Goodman's values of Excellence, Imagination, and Graciousness. The role drives department performance, partners across teams, and inspires a high-performing, customer-first culture to deliver a seamless sales experience representing Bergdorf Goodman. The manager champions the vision and culture of Bergdorf Goodman while balancing loyalty to the brand and its vendors. They oversee merchandise-related operations, lead department execution, establish priorities aligned with store-wide goals, analyze business and customer insights, manage the departmental budget, uphold operational controls, and develop team performance. The position offers career advancement opportunities across Exemplar Luxury Group and a comprehensive benefits package for eligible full-time employees. The listed salary range is $85,808–$107,260; actual starting pay depends on work location, experience, and other job-related factors.
Responsibilities
- Champion Bergdorf Goodman's vision and culture while balancing brand loyalty to both Bergdorf Goodman and the vendor.
- Increase sales growth and overall department performance in partnership with leaders and in alignment with company vision and values.
- Oversee merchandise-related operations, including presentation standards, returns, damages, and vendor and merchant communication.
- Lead team execution across department functions and identify and address risks or roadblocks.
- Contribute to store-wide strategic goals by establishing departmental priorities and building aligned projects.
- Partner with Buyers to review business performance and implement action plans to improve results.
- Collaborate with Client Development Leads to establish and execute client engagement strategies.
- Analyze customer behavior, trends, and internal and external feedback to inform and adapt department strategies, including focus programs.
- Plan and manage the departmental budget, adhere to expense guidelines, and maximize revenue.
- Enforce audit compliance and uphold department and stockroom operational controls.
- Lead, develop, and manage team performance to achieve business and service objectives.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan
- Basic life insurance
- Supplemental life insurance
- Disability insurance
- Additional voluntary benefits, such as critical illness, hospital, and accident insurance
- Employee discount
- Career advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
