Sales & Events Coordinator - Bourbon Steak

MINA Group•Charlotte, NC

About The Position

The Sales & Events Coordinator supports sales and event operations for Bourbon Steak, Champions, and Room Service. The role prepares sales-related documents, promotes brand awareness, assembles promotional materials, and uses sales techniques to maximize revenue while maintaining guest loyalty. The coordinator assists management with revenue and marketing programs for outlets and room service, develops and implements social media initiatives and beverage promotions, and maintains information in sales-related software. The coordinator serves as a client contact by phone and email, answers questions about property facilities and services, coordinates confirmations for restaurant special and holiday events for parties of six or more, and coordinates food and beverage sales for hospitality suites through Room Service. The position also provides general office support and follows company policies, service standards, quality expectations, and workplace safety procedures. It requires professional communication, attention to detail, and positive working relationships with guests and colleagues.

Requirements

At least 1 year of related work experience (preferred qualification).
High school diploma or G.E.D. equivalent (preferred qualification).
Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
Ability to stand, sit, or walk for an extended period of time.
Ability to read and visually verify information in a variety of formats.
No supervisory experience is required.
No license or certification is specified.

Nice To Haves

High school diploma or G.E.D. equivalent.
At least 1 year of related work experience.

Responsibilities

Prepare sales documents such as proposals, contracts, and banquet event orders.
Promote awareness of the brand image internally and externally.
Gather materials and assemble information packages, including brochures and promotional materials.
Use sales techniques to maximize revenue while maintaining existing guest loyalty.
Assist management in developing, implementing, and executing revenue and marketing programs for outlets and room service.
Develop, coordinate, and implement social media initiatives and beverage promotional programs.
Enter, retrieve, reconcile, and verify sales-process information, such as commissions, leads, and third parties, in relevant software.
Answer guest questions about property facilities and services, including operating hours, rates, room types, packages, promotions, entertainment, restaurants, and special events.
Serve as the point of contact for clients and respond to questions and requests by phone and email.
Coordinate reservation confirmations for special and holiday restaurant events for parties of six or more.
Coordinate sales of food and beverage in hospitality suites through the Room Service Department.
Perform general office duties supporting Champions and Room Service, such as filing, emailing, typing, faxing, and copying.
Report accidents, injuries, and unsafe work conditions to a manager.
Follow company policies and procedures, maintain a professional appearance, protect confidential information, and safeguard company assets.
Welcome and acknowledge guests, anticipate and address their service needs, and express genuine appreciation.
Communicate professionally, prepare and review written documents accurately, and answer telephones with appropriate etiquette.
Develop positive working relationships, support team goals, and listen and respond appropriately to coworkers’ concerns.
Comply with quality assurance expectations and standards.
Read and visually verify information in a variety of formats.
Perform other reasonable job duties as requested.