Coord-Food & Beverage - Bourbon Steak

Marriott•Charlotte, NC

About The Position

The Food & Beverage Coordinator supports sales, revenue, marketing, and guest-service activities for Bourbon Steak and related outlets and room service. The role prepares sales documents and information packages, promotes brand awareness, supports revenue and marketing programs, and coordinates social media and beverage promotions. It also serves as a client contact, responds to guest questions, coordinates reservations for larger parties at special and holiday events, and supports hospitality-suite food and beverage sales through Room Service. General office duties are performed in support of Champions and Room Service. The position follows company policies and quality standards, protects confidential information and company assets, reports unsafe conditions, and contributes to positive working relationships and guest experiences. The job requires clear and professional communication, accurate written work, and the ability to read and visually verify information. Physical activities include moving objects weighing up to 10 pounds without assistance and standing, sitting, or walking for extended periods.

Requirements

High school diploma or G.E.D. equivalent is preferred.
At least 1 year of related work experience is preferred.
No supervisory experience is required.
No license or certification is required.

Nice To Haves

High school diploma or G.E.D. equivalent.
At least 1 year of related work experience.

Responsibilities

Prepare sales-related documents, including proposals, contracts, and banquet event orders, throughout the sales process.
Promote awareness of the brand image internally and externally.
Gather materials and assemble information packages, such as brochures and promotional materials.
Use sales techniques that maximize revenue while maintaining guest loyalty to Marriott.
Assist management in developing, implementing, and executing revenue and marketing programs for outlets and room service.
Develop, coordinate, and implement social media initiatives and beverage promotional programs.
Enter, retrieve, reconcile, and verify sales-process information in software, including commissions, leads, and third parties.
Answer guest questions about property facilities and services, including operating hours, rates, room types, packages, promotions, entertainment, restaurants, and special events.
Serve as the point of contact for clients and respond to questions and requests by phone and email.
Coordinate reservation confirmations for special and holiday events for restaurant parties of six or more.
Coordinate the sale of food and beverage in hospitality suites through the Room Service Department.
Perform general office duties supporting Champions and Room Service, including filing, emailing, typing, faxing, and copying.
Report accidents, injuries, and unsafe work conditions to a manager.
Follow company policies and procedures, maintain a professional appearance, protect confidential information, and safeguard company assets.
Welcome and acknowledge guests, anticipate and address service needs, and thank guests with genuine appreciation.
Communicate clearly and professionally, prepare and review written documents accurately, and answer telephones using appropriate etiquette.
Develop positive working relationships, support team goals, and listen and respond appropriately to employee concerns.
Comply with quality assurance expectations and standards.
Read and visually verify information in various formats; move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance; and stand, sit, or walk for extended periods.
Perform other reasonable job duties as requested.