Sales Engineer

Sustainment•Austin, TX

16d

About The Position

Sustainment is hiring its first Sales Engineer to serve as the technical partner throughout sales opportunities with upper mid-market and enterprise manufacturers. This role will establish the Sales Engineering function and develop its practices, while contributing field insight to the company’s roadmap, sales motion, and growth strategy. The Sales Engineer will become the product expert outside Engineering, create prospect-specific demonstrations, and show buyers how their processes could work using Sustainment. The role partners closely with Account Executives, Product, Engineering, Marketing, and Customer Delivery. It covers technical discovery, demonstrations, proof, technical stakeholder conversations, on-site workshops, and technical storytelling that connects product capabilities to business impact. It also supports the broader revenue team through training, scalable technical content, and reusable sales plays. Sustainment is a Public Benefit Corporation headquartered in Austin, and describes its culture as centered on clear ownership, measurable outcomes, bias to action, and low ego.

Requirements

At least 5 years of experience in Sales Engineering, solutions consulting, or similar technical pre-sales work.
Practical exposure to ERP integrations, including scoping, validating, or implementing them.
Ability to assess the likely effort and complexity of technical requirements, including API versus flat-file approaches, on-premises versus cloud, middleware ownership, and IT access.
Ability to walk prospects through their current processes and explain how they would work in Sustainment using language relevant to them.
A record of winning technical decisions in complex B2B deals involving multiple stakeholders, including IT.
Enjoys teaching and helping colleagues improve.
Interest in being the only Sales Engineer initially and shaping the company’s growth strategy, team design, and go-to-market approach.
Authorization to work for any employer in the United States; the company is unable to sponsor or take over sponsorship of an employment visa.

Nice To Haves

SAP or other ERP experience.
Knowledge of procurement, RFQ, or supply chain workflows.
Experience selling into or implementing solutions in manufacturing or industrial environments.
Experience as an early or founding technical hire at a Series A or Series B company.

Responsibilities

Develop deep product knowledge and understand how the product works and can serve users.
Build customized demonstrations around each prospect’s actual situation and experiment with AI to solve problems with internal teams, prospects, and customers.
Partner with Product and Engineering to maintain a demo environment that presents the product effectively.
Work with the Technical Success Manager to align demonstrations and sales narratives with prospects’ current processes and designed future state.
Lead hands-on, on-site workshops for prospect teams, including buyers, engineers, and IT stakeholders.
Partner with Account Executives from first call through signature; lead technical discovery, address objections, run proof, and manage conversations with IT and technical stakeholders.
Connect product capabilities to business impact through technical storytelling alongside Account Executives.
Improve AE and BDR product fluency, help Marketing create scalable technical content, and turn successful deal approaches into reusable plays.
Share technical discovery insights with Product and Engineering to inform product and company decisions.