Sales Engineer

KDDI America • Livonia, MI

3d

About The Position

The Sales Engineer works with new and existing customers to identify business and IT needs, develop appropriate solutions, and explain KDDI America’s products and services. The role draws on experience in system integration, network integration, or project management and involves collaborating with customers, internal engineering teams, and external business partners.

Before contract execution, the Sales Engineer contacts and visits customers, investigates their needs, develops solution strategies, consults with application, network/server, and security vendors, prepares solution proposals and presentations, demonstrates products and services, and negotiates prices and agreement terms. After a contract is secured, the role prepares sales documents, coordinates application-system or network-infrastructure implementations, maintains schedules, and troubleshoots customer systems with engineering teams and partners.

The position also involves maintaining customer records and business relationships, reporting sales activities to a supervisor, researching potential markets and customers, and collaborating with colleagues, partners, and customers. The person in this role is expected to keep developing their skills, take on new challenges, and contribute to customers’ business growth.

Requirements

• Work experience in system integration or project management.
• Ability to handle IT-related solutions.
• Ability to communicate directly and positively with customers.
• Ability to identify customers’ business issues and develop solutions.
• Ability to work in a team-oriented environment.
• Knowledge of office suite software such as Word, Excel, and PowerPoint.
• Knowledge of networking technologies such as routers, servers, security, or cloud, or programming languages such as C, Java, R, or Python.
• Collaboration skills with colleagues, business partners, and customers.
• Strong motivation to improve skills, take on new challenges, and contribute to expanding customers’ businesses.

Nice To Haves

• Project management experience, including communicating with stakeholders to complete projects.
• Marketing experience, including creating marketing strategies.

Responsibilities

• Contact and visit new and existing customers to discuss their needs and explain how KDDI America can address them.
• Develop strategies and solutions for customer needs using experience in system integration, network integration, or project management.
• Meet with business partners, including application, network/server, and security vendors, to identify suitable customer solutions.
• Prepare solutions and presentations that highlight product or service features based on analysis of customer needs.
• Present and demonstrate products or services directly to customers.
• Negotiate prices, sales terms, and service agreements.
• Prepare sales documents to complete contracts.
• Coordinate application-system and network-infrastructure implementation projects with internal engineering teams and external business partners.
• Maintain implementation schedules in coordination with internal engineering teams and external business partners.
• Troubleshoot customer systems with internal engineering teams and external business partners.
• Maintain good relationships with customers and business partners.
• Maintain customer records using automated systems.
• Meet with a supervisor in a timely manner to report daily sales activities.
• Research and investigate potential markets and customers with colleagues.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Basic life insurance and AD&D
• Short-term and long-term disability insurance
• Flexible Spending Account (FSA)
• 401(k) with company match
• Paid time off, including vacation, sick time, and floating holidays
• 13 paid holidays
• Tuition reimbursement program
• Employee Assistance Program (EAP)
• Wellbeing Solutions Program

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed