Sales Engineer

9050 Olympus Controls Corp.•Kent, WA

68d•$78,000 - $126,000

About The Position

Olympus Controls, a fast-paced automation company, is seeking a Sales Engineer to manage a geographic territory and provide technical solutions to customers. The role combines onsite and in-office application consulting with proactive and reactive sales, and includes developing customer and supplier relationships to grow territory sales. The Sales Engineer manages the full sales cycle, from identifying prospects and assessing needs to recommending solutions, closing sales, and providing post-sale support. The position also involves travel to customer sites, typically within the assigned territory, and out-of-region travel for training—up to 10 weeks in the first year depending on existing knowledge and up to one week annually thereafter. A 50-hour workweek is standard for a successful Sales Engineer.

Requirements

A mechanical, electrical, software, and/or mechatronics engineering degree, or equivalent experience in a technical field.
Limited knowledge of Olympus products or functionally equivalent competitor products.

Responsibilities

Manage customer relationships.
Provide onsite and in-office customer application consulting and conduct proactive and reactive selling to new and existing customers.
Perform all steps of the sales cycle, including investigating new clients, assessing customer needs, recommending solutions, closing sales, and providing post-sale support.
Interface with key suppliers and advocate for customers throughout application, quoting, post-sale support, returns, and repair processes as needed.
Use the company CRM to enter and update customer and supplier information and track opportunities.
Manage customers’ pre-sale and post-sale technical support needs.
Develop and apply cold-calling, lead follow-up, onsite product marketing, and training skills, involving suppliers when necessary.
Complete an expected 6–9 customer visits per week to discover and develop opportunities.
Assist with trade shows and staff the booth as needed.
Assist with customer training and supplier- or Olympus-sponsored seminars.
Assist with supplier management activities when required, primarily by attending supplier events and conducting joint sales calls.
Establish and maintain relationships with integrator partners and provide referrals.
Respond to customer complaints and quality issues.
Respond to customer and coworker action items within 24 hours and provide updates every 24 hours on ongoing tasks.
Cover duties for inside sales, applications engineers, and other sales associates as needed, including during vacations, sick days, and emergencies.
Track demo equipment in the employee’s possession or loaned to customers using Olympus’ tracking system.
Create quotes in accordance with Olympus standards.
Travel to customer sites to evaluate application details and work with suppliers to provide solutions.
Develop and execute a territory plan throughout the fiscal year.
Complete Professional Sales System (PSS) training and consistently use PSS sales tools.
Perform other duties as assigned.